All news on the topic: Customer service

The water regulator for England and Wales has been given new powers to fine suppliers up to a 10th of their turnover for poor customer service

Consumer champion Martyn James runs through everything you need to know if your relationship with your broadband or mobile provider has turned sour

Owners can now shop the once subscription-only dog food in the supermarket - and there's an offer where you can save money when shopping at Waitrose

Finnair, one of the most popular Scandinavian airlines, said that the weigh-ins would be voluntary and designed to work out how heavy planes actually are for safety reasons

Booking site Expedia was found to show customers the cheapest flight price least often, but this may be because it does not offer flights from some budget airlines, such as Ryanair and Wizz Air

Martin Willmott, from Daventry, Northants, walked out of a hotel he booked to stay at in Marmaris, Turkey just a few hours after arriving there over claims it was unclear

Eye contact, dismissing your kids and lateness all make the list of what these servers say are pet peeves in a restaurant, from the very first words you speak to the moment you leave the premises.

The company will recruit across areas including software engineering, customer service, applied research, data analytics and cyber-security

A woman was left 'shocked and stunned' when not letting someone go in front of her in the pharmacy queue resulted in them calling the police to arrest her

Kirsty Gale, 43, from Lincoln, is not planning to slow down after a devastating health blow - as she has already 'given up her life' to build her multi-million pound business

Some Tesco customers claimed they weren’t told their order was cancelled until hours after it was due to arrive, with the supermarket blaming a technical glitch

Mark Elton travelled from Melbourne to Perth to perform at the city's Fringe Festival, claiming that his double bass was damaged during the Qantas Airways flight

One lucky woman has received more than £60 worth of Greggs after picking up two mystery Too Good To Go bags from her local store - including a whole lot of sausage rolls

For David Quinti, dad-of-two, gambling went from a one-off activity with friends to constant wheel spinning online - and lost an eye-watering £30,000 in total

Originally from Norway, Malin Haraldsen was rushed to her local hospital after she noticed her skin turning blue, only for the reason to be something unexpected

Property management worker Abigail Hall is one of a number of British Airways customer who claimed they have been charged twice after booking tickets with the airline

The owner of a historic countryside pub hit out against a 'rude' and 'shouty' customer after they left a stinging one-star review. The experience hasn't been shared by others who rave about the boozer

The south Londoner with a remarkable back story made history earlier this month when he presented Crystal Palace's clash with Bournemouth for Amazon Prime Video, and he's back behind the mic on Boxing Day

A series of travel companies including Loveholidays, Expedia, Last Minute, On the Beach and Thomas Cook had their all-inclusive packages scrutinised by holidaymakers

June Phillips, 62, was enjoying a holiday in Krakow, Poland until her mood was dampened by a 'horrendous' experience trying to get back home via a Ryanair flight

Christmas can be expensive but you don’t need to get into debt - in fact you could even make Christmas pay for itself

Ofcom has announced proposals that will clamp down on 'confusing' mid-contract price rises for broadband, mobile and TV deals - consumer rights champion Martyn James explains what you need to know

Wayne Smith, from London, was left furious in the wake of security checks at Stansted Airport in which he said a worker forced him to expose his stoma and hernia

Consumer rights expert Martyn James explains what to do if you have a sneaky suspicious that your energy provider is charging you too much for gas and electricity

EDF Energy customer Mel is classed as 'vulnerable' due to living with fibromyalgia and was left feeling degraded when a customer service worker was heard calling her 'entitled' while contesting a £4,500 energy bill