All news on the topic: Customer service

British Gas owner Centrica has said it will cut 1,300 jobs over the next two years as part of its ongoing turnaround efforts.

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm after Virgin Media had, over a near three-year period from January 2022 to September 2024, caused customers on millions of calls “unreasonable effort, hassle or undue difficulty” when trying to cancel.

As Keir Starmer vows to crack down on ’disgraceful’ shoplifters, retail workers have painted a harrowing picture of life on the front line.

Honda has recalled more than 256,600 of its Accord Hybrid vehicles in the U.S. due to a software error that could cause a sudden loss of drive power.

Paypal is down, leaving thousands customers unable to sign into their accounts.

He was unhappy with the bank’s response to his complaint

Ofwat said an investigation that started in May last year found evidence of a 'significant failure of governance and management oversight' at Welsh Water

TLC star William is desperately trying to lose weight as his heartbreaking health journey plays out in the latest series of My 600-lb Life

A former Sephora employee has gone viral on TikTok after sharing the 'weird' rule he was forced to follow when working at the beauty store - and it's left customers feeling 'uncomfortable'

The writer and BBC TV presenter Victoria Coren Mitchell has accused the energy supplier of 'driving her to despair' and is considering taking legal action against the company

The retailer, which was bought for £7 billion by US private equity firm Clayton, Dubilier & Rice in 2021, reported the heavy loss for the year in freshly filed Companies House accounts

Vanquis anticipates that its underlying pre-tax profits for 2024 will be much lower than the expected £75.1 million

The top 10 Motorway services were listed by Transport Focus after compiling the results of their Motorway Services User Survey 2023 with users asked about staff, toilets and prices

Todd and Patricia Kerekes, 60 and 75, from New Hampshire had flown business class from New York to Auckland in January, keen to start their four-month holiday

A mum was mortified and scared for her son's safety when she allegedly found a rusty knife in her son's £4.99 Poundland toy - and she's vowed to not shop there again

Rapper Ja Rule has hit out after being denied entry to UK days before tour starts in Cardiff this week

Legal loopholes are being used by criminal gangs to smuggle WiFi devices and drugs into prisons, experts have warned, allowing criminals to potentially direct hits in the outside world

A pub in Nottinghamshire has hit back at a scalding review - arguing the moaning group treated staff like 'personal servants' and caused havoc 'from the moment' they walked through the gates

Wizz Air, Ryanair, Vueling, British Airways and Iberia have been ranked at the bottom of a list of worst short haul airlines in Europe according to respondents to a Which? survey

Ofgem has given the energy companies permission to return to forcibly fitting prepayment meters after they were temporarily banned following a scandal around the practice

Manchester Metropolitan University student Jack Manifold, along with pals Harvey Reddington and Leo Warburton, found themselves unable to all fly home on a Ryanair flight from Lisbon, Portugal

The P&O ferry was scheduled to arrive at Hulls' King George Dock at about 7.45am after an overnight trip from Rotterdam - but it was still on the dock by 1pm with passengers waiting to leave

Joanna Chiu claims she was removed from a WestJet flight from Mexico because she used the toilet too many times ahead of take-off, after she suffered from an upset stomach

Fraudsters know no bounds when it comes to the lengths they will go to to scam vulnerable people out of thousands. The Mirror hears from two experts about the latest swindle and how to avoid it

The business said that the exceptionally high rainfall would take a £25 million chunk out of the amount of incentive payments that it will receive for the financial year