All news on the topic: Customer service

Nationwide Building Society and Skipton Building Society topped the results, both receiving overall scores of 78% - just pipping Yorkshire Building Society, which scored 75%

Sheffield-based Tuffnells hired administrators from Interpath Advisory after it saw intensified pressure on its cash flow and failed in efforts to secure emergency funding

Ryanair, Iberia, Vueling Airlines, Royal Air Maroc and Qatar Airways have all featured in a list of the airlines with the highest numbers of lost bag cases over the past four years

A Derbyshire couple are paying £650 to rent an electric van - but haven’t seen it for seven months. Jo and Darron Moody say they are “absolutely horrified” by the service they have received

More than 2,900 temporary roles will be filled in 34 John Lewis stores, while in Waitrose, the retailer will take on more than 2,800 people for seasonal roles across 329 shops

The Irvine family, from Bangor, County Down, were forced to pay an extra £275 to check in for their flight in Belfast due to what they claim was a glitch on the Ryanair app

Jane Boulton has opened up about her experience after appearing on ITV series Airline about budget airline easyJet and reveals she and her colleagues were never paid for the show

Older people will be forced off trains and confined to their homes if proposals to close station counters are given the green light, warn campaigners

Amazon has just pushed out an urgent email alert to customers in the UK in a bid to help them avoid a growing number of scams.

A group of friends were refused boarding on their flight home because they had allegedly checked themselves out of their flight they say this ruined their holiday and they were told to pay if they wanted to fly home that day

It comes as rising gas and electricity prices across the utilities sector mean that Brits are looking for other ways to differentiate between providers

The new proposals will ensure customers have better access to support, with firms also told to act sooner to identify struggling customers and offer them repayment holidays

Trader Joe's recalled some cookies as they may be contaminated with rocks, leading customers to check their cabinets

Some sellers on the shopping site fear that their small businesses could be forced to close

Blue badge holder Mandeep Singh says he was banned from McDonald's for using a disabled parking bay after a row kicked-off at a branch in Derby - he has branded the treatment 'disgusting'

The RMT plans to demonstrate outside dozens of stations across England following proposals announced by train companies last week that could see up to 1,000 ticket offices close over the next three years

RMT and CWU chiefs pen joint article savaging review of train station facility that could see closure of ticket offices at transport hubs across the country

Train companies yesterday announced a 21-day consultation after which up to 1,000 offices in England could shut over three years

Virgin Media customers still appear to be having issues with their emails weeks after an initial outage took servers offline.

The best and worst UK broadband has just been uncovered and it’s bad news for some of Britain’s biggest suppliers.

People have just hours to capitalise on a bank hack which will see you £200 of free money, or other perks, with a quick and easy trick

Consumer rights expert Martyn James talks us through drip selling/pricing, micro-charging and ancillary charges so you can spot when a business is ripping you off

The regulator said E.On Next will pay £4million to customers, working out at £8 each, with a further £1million to be paid to the Ofgem voluntary redress fund

Uber Eats has reportedly banned a woman who claims she had to pull a gun on a delivery driver when she discovered him pushing her door open

The 29-year-old gamer and content creator relies on a fast internet connection to do his job, so much so that he only rented his current home after assurances from Virgin Media he would be connected