All news on the topic: Customer service

Andrew Stemp, 56, from Kent was travelling with a partner on flight BA409 on Thursday, May 25 from Valencia to London’s Heathrow Airport with the plane arriving on time at 4.11pm at terminal three

TikToker Danielle Schwab and her fiancé claimed she was on a United Airlines flight from London Heathrow to Chicago when a flight attendant told them they'd have to leave first class

Consumer rights expert and money-saving pro Martyn James runs through everything you need to know about spending abroad if you've got a big trip planned this summer

Everyone prefers being able to get through to a human being, it might save business a few pounds but it is nothing but frustrating for customers.

Scott Dixon is a consumer champion and motoring disputes expert and his invaluable advice has helped save disgruntled consumers thousands of pounds over the years

With the average cost of a portion of fish and chips in the UK currently standing at £11.05 - many will be looking around for more reasonably priced alternatives, and Blackpool's Tower Fisheries might just be the place

The UK's 'worst' broadband and telly firms have been revealed by Ofcom and here are all the losers and winners.

A B&Q customer has claimed the DIY retailer refused to refund him after a can of paint popped open while he was driving, 'flooding' the inside of his car – but the chain says otherwise

Heathrow Airport based Fredrick Da Costa, who coaches children at Brentford FC Community Sports Trust in his spare time, is British Airways' first deaf customer experience agent

Ian Betts was described as a 'dangerous' predator and found to have targeted female shoppers in a Tesco in North Wales after detectives analysed CCTV around his Clubcard activity

The best and worst UK mobile networks have been revealed and the winners and losers might surprise you.

A Hooters Girl has revealed what it's really like working for the American restaurant, admitting that male customers will do anything to get her attention during their visit

Anthony Bass appears to have been mocked by a Houston Astros announcer after his outburst on Twitter this week, which saw him complain about his wife picking up popcorn on a flight

More than 1,500 flights and tens of thousands of passengers were left grounded and told they could wait up to six hours after a technology issue caused all departures for Southwest Airlines planes to be delayed

Anthony Bass' pregnant wife had to clean up after his toddler dropped popcorn on the floor of a United Airlines flight, and the Toronto Blue Jays star vented his anger on Twitter

Reporter Isabelle Bates paid a visit to the McDonald's in Kingswinford, West Midlands, after it was dubbed the "worst in the UK" on TripAdviser - and she was surprised at what she found

Natalie Payne bought the £115.99 jeans for her 13-year-old son's birthday from Flannels, but when he unwrapped them a packet of suspicious blue pills fell out of the pocket

Paul Wilkinson, 65, from St Annes, Lancashire, had three cabin crew at his 'beck and call' during the three-hour Jet2 flight after fearing his plane was delayed due to no queue

One branch of McDonald's has been branded the 'UK's worst' after a slew of poor reviews, with diners slamming staff and claiming to have found false nails in their food

A savvy mum has explained that she saved £40 on Pampers nappies thanks to the clever tip that only takes minutes to do - other parents can't wait to get their own free nappies

Britain's broadband providers have been put through their paces and one firm has come bottom of the list.

Rochdale Boroughwide Housing (RBH) had a culture of "othering" which saw staff hold prejudices and "lazy assumptions" about asylum seekers and refugees, the Housing Ombudsman said

One mum went viral after saying she no longer feels 'invisible' after starting to wear makeup for the first time in decades - and described the experience as 'terrible'

Balbinder Singh claims Avant Homes have stopped responding to him as he attempts to fix long-standing problems at his property and says he was left with no alternative but to tell the world about it

The actor's manhandling of Rock after the comic joked about wife Jada Pinkett-Smith’s alopecia still looms large in ­everyone’s memory ahead of the awards ceremony on Sunday