Kids slept among cockroaches on horror hotel floor after 36 hour Wizz Air ordeal
A family claim they ended up sleeping on a hotel lobby floor next to cockroaches, and going without food and water for hours amid a mammoth 36-hour flight delay.
The Wizz Air flight from Hurghada, Egypt, to Luton Airport, London, was delayed for over a day after a fire alarm forced the plane to turn back 15 minutes after take-off on April 22.
Passenger Jack Hay shared shocking footage on TikTok, where travellers can be seen rushing to leave the plane after it landed, then awaiting further instruction in the waiting area of the Egyptian airport. Jack claimed they were left there for five hours without access to food or water before being transported to a nearby one-star hotel.
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The plane was forced to make an emergency landing (Caters)
Passengers were taken to hotels after the emergency landing (Caters)Families with children allege they were forced to sleep in the lobby - and a cockroach was even caught on camera. Jack, from Northampton, UK, claimed that a replacement flight scheduled for the next day was delayed for another day, forcing the plane's passengers back to the one-star hotel for another night.
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A video shows a large group of people waiting at the hotel check-in desk before the slightly dirty looking sink and shower are shown. The camera then cuts to a dead cockroach lying on its back on the floor.
The passengers went on to experience further delays before the plane finally began the journey back to London - 36 hours after it was supposed to depart. One person claiming to have been one of the affected customers wrote in the video's comments section: "Honestly, this was the scariest plane ride I've ever been on."
Others were less critical of the airline, pointing out that such an emergency could happen to any aviation company. Some suggested those onboard should be grateful that all passengers were brought back to earth safely.
One person wrote: "Landing safe and alive, I would be grateful, not complaining." Another added: "What you've got to remember is they worked quickly to save your lives it could have been much worse."
The hotel's bathroom was not up to scratch in the mind of one guest (Caters)
A dead cockroach was spotted in the hotel lobby (Caters) A Wizz Air spokesperson said: "At Wizz Air, the safety of our passengers is our number one priority. Unfortunately, due to a defect with the airplane, the flight in question had to return to Hurghada, Egypt.
"We understand the distress and inconvenience that disruptions can cause and we apologise to all of the passengers affected. We will always try to find accommodation for passengers whose flight has been cancelled or delayed as quickly as possible, but this can take longer than usual if availability at the location is limited.
"In this instance, due to the local Eid celebrations in Hurghada, there were a limited number of rooms available. To ensure that all passengers had accommodation and were not stranded at the airport, alternative accommodation was arranged for some customers.
"For passengers who do not want to wait, or would prefer to make their own arrangements, Wizz Air will reimburse the cost of food, travel and accommodation up to a reasonable amount. We have notified passengers on how to request reimbursement for any expenses incurred."
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