Guest shames hotel for serving frozen supermarket pizza on menu
A guest shamed a hotel for serving frozen supermarket pizza on their menu for triple the price.
The customer claimed the establishment listed Chicago Town’s pizza for £12.95 despite it being sold for far less in food stores.
It can be found in Asda for just £3.25 meaning quadrupling the price before it was put on the Birmingham city centre hotel's menu.
Managers have since responded to the customer saying they are working to provide 'an alternative solution'.
BirminghamLive reports the review was left for the Hotel Ibis, in The Arcadian, which has a score of 3.5 out of 5 on Tripadvisor based on more than 2,000 reviews.
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The customer at the Ibis hotel listed Chicago Town’s stuffed crust pizza for £12.95 four times the price it can be bought forElsewhere on Google Reviews, the hotel is rated 4 stars out of 5 based on 1,877 reviews.
On Tripadvisor, location is important to scores with a near-perfect 4.5 out of 5 whilst cleanliness, service and value received scores of 4.
Breakfast is one area where the hotel has often been complimented.
A reviewer called Harriet, said: "I stayed with my mum in the Ibis hotel in Chinatown and it had amazing service.
"Amazing comfy clean beds, the room was immaculate.
The same pizza can be found online for £3.25 at Asda which angered the customer"We got back to the hotel around 11pm when the chef was finished but was more than happy to make me some food. Breakfast in the morning was divine.
"Claudia met us at reception and she was so warm and welcoming and gave a free complimentary drink to my mum. Amazing experience overall, thank you very much guys."
Another reviewer named Serena, said: "Really great experience, thank you so much for your great hospitality.
"I'm from London and this hotel made me feel right at home in Birmingham. The food is great too so definitely book for breakfast."
The breakfast was complimented by the same customer who raised concerns about the cost of frozen pizzas. who praised it as a 'great breakfast' and credited the'lovely staff, especially Rita'.
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But the customer couldn't move past the issue of frozen pizza prices - leaving a 3.0 score out of 5, labelling the hotel as 'disrespectful'.
Their review in full said: "Lovely staff, especially Rita. Great breakfast.
"The big minus was the pizza on the menu. Hotel serves £4 frozen pizza from the supermarket, Chicago Town, the one with stuffed crust, for £12.95. So disrespectful!"
The general manager of Hotel Ibis responded to the review, saying: "Dear guest, thank you for taking the time to share your feedback and for complimenting our team and especially Rita.
The review was left for the Hotel Ibis, in The Arcadian which has scored of 3.5 out of 5 on Tripadvisor"We have taken your comments regarding our pizzas into consideration and will work together on providing an alternative solution to improve this aspect of our product.
"We appreciate your feedback and hope that you will give us another chance in the near future."
Despite the pizza incident, other guests seem to enjoy the food provided by the chain hotel.
Margaret said: "Me and my friend had an overnight stay at Ibis Birmingham New Street. We were made very welcome at reception.
"First impressions were really good. Our room was a good size, pleasantly warm, beds were so comfortable we both slept soundly.
"Window was triple glazed. We didn’t hear any sound from inside or outside. Buffet breakfast was superb. Everything you could think of to satisfy the fussiest eater.
"Rajh was so helpful and attentive. I asked for gluten free bread and it was quickly provided.
"We didn’t need to vacate our room until 12 noon, which would’ve been great if we hadn’t had a train to catch. We wouldn’t hesitate to stay there again."
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