Fuming 'forgotten' easyJet customers forced to sleep on airport floor for 5 days
easyJet customers complained of feeling 'forgotten' after being forced to sleep on the floor of a Spanish airport for almost a week.
Georgia Perkins was set to fly back home to Bristol Airport from Gran Canaria with her mum, step-dad and nephew on Monday evening (August 28), when the family's flight was cancelled.
The family were due to return home to Bristol at around 10.50pm on Monday but they were originally told that there had just been a delay before the flight was scrapped altogether.
Since then, they have been left to 'fend for themselves' within the Spanish airport, among grim scenes that have seen other stranded passengers sleeping on the hard floor or even on luggage belts.
Stranded passengers have been sleeping on the hard floor or even on luggage belts (Gloucesterhsire Live WS)Georgia told Bristol Live: "We originally got told our flight back had been delayed by eight hours. We were then told four hours so we decided to set off on the transfer to the airport.
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"But then as soon as we arrived at the airport we got told the flight had been cancelled. There no representatives from easyJet about at all and none of the shops or cafes were open.
"All of the staff we've spoken to don't want anything to do with us. It's like we've been completely forgotten about.
"No one even offered us any fresh drinking water or any food on the night we arrived when our flight got cancelled." She claimed she had even seen "cockroaches running around the floor".
She added: "We've been left sleeping on the hard airport floor since, fending for ourselves. We were only given blankets last night."
An air traffic control glitch caused the chaos in airports, resulting in more than a quarter of flights being cancelled. ATC provider National Air Traffic Services (Nats) suffered what it described as a “technical issue” preventing it from automatically processing flight plans. This resulted in flights to and from UK airports being restricted while the plans were checked manually.
An easyJet spokesperson said the company has been providing customers with free hotel accommodation where it was available, and has said it will get Georgia and her family back to Bristol as soon as possible.
They said: "The impact of the ATC systems failure on Monday was significant, affecting tens of thousands of customers. Our teams have been working around the clock since then to help our customers as quickly as possible. As this is one of the busiest weeks of the year this is very challenging however we are providing hotel accommodation where it is available and operating additional repatriation flights as well as larger aircraft on many routes.
"While this was outside of our control we are very sorry for the difficulty this will be causing for Ms Perkins and we are contacting her to offer further support and help her get home as quickly as possible.”
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