Hotel worker explains what not to do when checking in if you want good service
Checking into a hotel is exciting - as it usually marks the start of a holiday. But for hotel workers, it can have its down sides, especially when guests haven't read the fine print on their booking. One employee has shared the most annoying things guests do when staying in hotels - and what they should avoid doing if they want "better" service.
She explained how countless guests strike up arguments with her shortly after their arrival because they don't want to hand over their credit card information to cover payment upfront or accidental damages made during their stay. "[I wish they knew] that we need a credit card for incidentals before we give you keys to a room. If we cannot guarantee payment you will not get keys," she said.
They want you to enjoy your stay - and will do anything possible to help you achieve that (Getty Images)The employee went on to explain how it's not uncommon for one partner to try to check in to the hotel under their other half's name while their partner waits elsewhere in the lobby - or even outside.
She has been shouted at on multiple occasions after refusing to check a person in under their partner's name, saying she isn't going to potentially put a person in harms' way for the sake of "efficiency".
The woman added on Reddit: "Safety is a big concern - walking up to me and giving your name and asking for a key to a room that is under your wife's name isn't going to fly.
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"I've never met you, I don't know who your wife is, no key for you. Don't get angry at me, next time put both your names on the reservation."
But it isn't only at check in times when guests can cause staff issues, as many take their check out time for granted.
She praised housekeeping for their hard work (Getty Images)She said: "Getting a late check out is a privilege. Housekeeping works so hard so we have to make sure they leave at the time they're supposed to.
"I can allow some rooms late check outs but after a certain number I have to cut it off out of respect for my coworkers - it's first come first served.
"If you have to have an early check in because you're going to a wedding and need to change, do your make up, or take pictures that's nice and I'm happy to do what I can - but I'm less happy if you're demanding and rude about it.
"It all depends on what our occupancy was the night before and if housekeeping has cleaned a room for you.
"If no one has left and you're trying to check in at 9am when check out for last night's guests is 11am and your guaranteed check in time is 3pm, there is literally nothing I can do to help you except to direct you to the lobby restrooms to change.
"If you need it that early then book the room for the night before as well. If a rooms ready of course I'll check you in, I like weddings and I want you to have fun."
Commenting on the employee's points, one user said: "I was very happy that the place I stayed most recently managed to get me in a different room hours before my guaranteed check-in time.
"I was honestly more than fine just chilling in the courtyard by the pool as long as I had access to a restroom somewhere, it was a very scenic and peaceful place."
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Another user added: "That's really good to know as I've had to do it a few times. I'll have to remember to call as early as possible. I didn't realise the timing made a difference."
A third user added: "Oh my goodness housekeeping! I have so much respect for them.
"I tried it when I was just out of high school. I just couldn't get the rhythm and the time management right - not to mention the pure physical aspects of that job.
"I was done within a month. It's gruelling, some people can be so disrespectful, and the staff that can do that job in a timely manner are magical.
"I always write a little thank you note and tip when I stay somewhere because of this very short experience."
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