Couple saw 'body, public sex and guest defecating in hotel pool' on TUI holiday

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Couple saw
Couple saw 'body, public sex and guest defecating in hotel pool' on TUI holiday

A horrified couple has described how their five-star TUI getaway turned into a holiday nightmare after seeing a body under a sheet, witnessing people vomiting and defecating in the hotel swimming pool, and seeing others openly having sex in public.

The couple, from Hull, claim they were also offered drugs multiple times during their stay at the hotel in the Dominican Republic. Alan Stevens, 50, who works as an NHS healthcare assistant, had booked the breakthrough TUI as a special birthday treat for his wife.

The hotel is described on TUI's website as a five-star resort offering an "on-the-beach location" and a "first-class pool scene".

But problems began as soon as the couple arrived late in June when the site turned out to be more like a "party hotel" with a worrying lack of security and appeared rife with people taking drugs and having sex in the pool. In more shocking scenes, the couple claims they witnessed a body hidden under a sheet after a hotel guest fell from a balcony.

Couple saw 'body, public sex and guest defecating in hotel pool' on TUI holiday eideziqkeiqhhinvThe hotel is described on TUI's website as a five-star resort offering a 'first-class pool scene'

He said: "This was 100 per cent the worst holiday we've ever been on. My wife and I have been travelling together for 21 years and we have never known anything like it…"

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Alan told Hull Live: "When we went out to the pool for the first time, we saw guests smoking weed in the pool, people having sex in the pool, and it all felt really seedy. We saw one woman being sick all over herself in the pool, and another guest actually defecated in the pool – it was disgusting.

"On our second day someone was having sex in the pool in the daytime. You could see the movements and the trunks down but they didn’t care. And there was a woman at teatime who'd been sick on herself. We all want fun but you don’t want to see that.

"We were approached by people offering us drugs about 10 times in the 17 days we were there. There were no security guards either, which made it all feel very unsafe. It stank of weed, there was food and sick scattered about everywhere. I can't stress how dirty and seedy it was. No one told us that this was a 'party hotel', and I'm shocked that TUI would ever think this would be an appropriate place for my wife and I to stay.

"A woman fell from a balcony while we were there and we walked past and saw her body hidden under a sheet. It was really eerie as we had no idea what was going on. When we were out one day, I saw a man knocked clean off his motorbike. I just burst out crying because, on top of everything else that had happened, it was such a shock.

Couple saw 'body, public sex and guest defecating in hotel pool' on TUI holidayAlan was horrified at his stay in the Dominican Republic

"The only time we felt safe on our holiday was at the quiet pool. We didn't risk venturing out anywhere else, we just ate at the restaurant near us so we weren't exposed to any more chaos."

When Alan complained to his TUI rep about the problems, he claimed he was met with complete indifference. He has since complained through TUI's official channels upon returning home but was reportedly offered just £200 in compensation a sum he described as "a joke" after spending £3,000 on their 17-day stay. He was also offered counselling sessions by the firm.

Alan says it was the "worst holiday" the couple had ever had in over two decades of travelling, and has found TUI's response "disheartening" as he has never had problems with the holiday firm before. Alan said the experience had also ruined his wife's birthday celebrations, and he had to tell her he would "make it up to her on her 50th next year".

Alan said: "I've spent tens of thousands on holidays with TUI in the past, so to be offered only £200 and some counselling for what was truly a horrific holiday is a joke. It's really disheartening, because this was the first time with TUI that we've been treated like this."

Kerry and Alan Fowler agreed and said they were also stunned during their 14 day stay at the hotel at the same time as the Stevens. "There was bodily fluid in the swimming pools including semen," she said. "They were all having sex in the pools,” Kerry told The Mirror, who paid £4,000 for their two-week break. She said the whole experience reminded them of ‘The Purge’ horror film - where the Government gives a 12-hour amnesty on all crime -including murder.

NHS team leader Kerry, 57, and builder Alan, 57, from Lincoln, Lincolnshire, said it was like a "free-for-all". "It was a hell-hole. It was just like The Purge horror movie. I just wanted to get home," Kerry said. She said she burst into tears after arriving at the hotel and was shocked to find green mould covering their mattress.

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They ended up going to bed at 8.30pm every night to cope with the noise and screams with people kicking hotel doors. And they said two young men were found dead in their hotel room believed to be in connection with drugs.
“We got our keys. There were gangs of 19 to 20-year-olds all smoking weed. All the foyer was covered in lads smoking weed,” she said. “I just burst into tears.”

“When we walked into our room Alan said; ‘God, what is that smell? We pulled back the bedsheets and the mattress was completely covered in green mould, head to foot. I was hysterical. “ About the early morning disturbances she said: “We were rudely awoken at 2am by anarchy. They were punching, kicking everyone’s doors, screaming. It was like Beirut, glass everywhere, sick everywhere. There were queues of English people there complaining.“

A TUI spokesperson said: "We are sorry to hear of Mr Stevens’s experience during his stay at the Riu Republica Hotel. At TUI, we strive to make travelling with us a smooth experience from start to finish, but unfortunately on this occasion, and largely due to factors outside of our control, we did not meet our usual high standards.

"Our team has been in contact with Mr Stevens and he was offered a gift voucher as a gesture of goodwill, as well as counselling from CCP (Centre for Crisis Psychology), but unfortunately this was declined."

Riu Hotels & Resorts group, which runs the Riu Republica Hotel, have been contacted for comment.

Harry Ingham

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