Virgin Media issues important email alert to millions of users - don't ignore it

16 July 2023 , 07:17

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Virgin Media (Image: VIRGIN MEDIA)

Virgin Media users should remain vigilant when checking their daily dose of emails. That's the latest update from the Internet Service Provider (ISP) who has just sent out another reminder to customers about the current dangers when heading online.

Scams continue to rise at an alarming rate with hackers using a number of sneaky tactics that could end up with unsuspecting consumers handing over highly personal data such as user names, passwords and even bank details.

"Have you been contacted out of the blue? Have you been asked to share personal details? Is there something about the email or text you’ve received that just feels off? Scammers work in lots of different ways, developing new techniques all the time, and will use texts, emails and calls to try and steal sensitive data from you," Virgin explained in a message to users.

If you want to stay safe, there's some good advice from the ISP and taking note of it could save you some serious grief.

So, next time you head to your inbox to send a message or see what's been sent to you, here are some top tips from Virgin on how to avoid falling victim to cyber attacks and>

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Asking for personal details

If you get a message from Virgin suddenly asking you for your credit card take a second to think before sending as this is a common tactic by crooks. Virgin won't do this and you should never respond to any messages asking for data. "Always remember, we’ll never (ever) ask you for sensitive infomation. So if you get an email asking for such details, or requesting you click on a link to supply them, it’s a red flag. Do not provide any personal information or click on any link in an email you’re unsure about. Such links may contain viruses that can infect your computer or even install ransomware," said Virgin in the message.

Your urgent attention is required

Adding a sense of urgency is another common trick used by scammers. They hope that by making it sound vital you respond ASAP you'll be more likely to tap the reply button or click on links embedded within the email.

For example, saying your account is about to be closed, or that there is a payment issue on your account. Do not click the link. Instead, to check the status of your account, visit virginmedia.com/myvirginmedia.

Dave Snelling