Jet2 passengers sleep on floor as flight 'takes off without them' after dispute
An angry Jet2 customer says he and his friends were left "utterly confused and humiliated" and sleeping on the airport's floor after claiming they were left behind following a false accusation.
The airline says it is investigating after a group of friends say their plane home from Turkey "flew away without them" following a disagreement. Danyaal Khan said he and his five pals were forced to sleep at Dalaman Airport overnight and fork out hundreds for new tickets earlier this month.
The group had been due to return home on flight to Birmingham on September 10 after their break, but a security scare meant passengers were dramatically told to exit the aircraft. Danyaal explained an unrecognised bag had been found after a mystery passenger boarded the already-delayed flight. He said it had nothing to do with him or his friends but led to crew members alleging they had tried to "sneak someone onto the plane".
The group felt 'utterly confused and humiliated' after being approached by security (Anil Kumar / Sent to BirminghamLive)
It has been claimed that passengers were asked to leave the aircraft (Anil Kumar / Sent to BirminghamLive)After a row broke out with airline staff and other passengers, the friends were asked to let everybody get back on and board the plane last - but to their surprise it left without them. Danyaal told BirminghamLive: "All passengers were told to leave the plane for additional checks. I understand these precautions need to take place for safety reasons but security accused us of trying to sneak a random person on the plane."
In a statement, Jet2 claimed a customer arrived to board the flight but was booked to travel the following day. The airline alleged the customer’s hand luggage "had already been taken onto the aircraft by one of a group of friends". This was refuted by Danyaal, who said the group felt confused and humiliated after being approached by security. He said they had been told they were banned from flying with Jet2 - something the airline denied.
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Danyaal went on: "We were deserted by Jet2 employees and taken off the plane. We were left in Dalaman and told to buy new tickets to return to Birmingham. After the way me and my friends were treated by Jet2 I will never be flying with them ever again. I am absolutely disgusted and disappointed. A mistake that was made [by] Jet2 led to me and my friends having to miss our flight. I spent roughly £400 to purchase a new ticket to fly home to Manchester as there were no flights to Birmingham."
Danyaal's friend Anil Kumar added: "We're shocked. They said they would board the plane with all the passengers and we'd be allowed on after that. From there we were separated and told we were not able to board this flight. They gave us our luggage back and took off without us."
A Jet2 spokesperson said: "As an award-winning airline we want our customers to have the very best experience when travelling with us so we are investigating this as a priority and have been in contact with Mr Khan directly to resolve the matter and reimburse the group for any additional expenses incurred.
“A customer arrived to board the flight. However, they were booked to travel the following day. As this customer’s hand luggage had already been taken onto the aircraft by one of a group of friends, our teams followed standard security procedures when removing the luggage from the aircraft, including asking the group to disembark.
"After receiving several complaints from other customers about the behaviour of the group, as well as their behaviour towards our crew, our crew took the decision not to allow them to reboard. No bans were issued in relation to this matter. However, we will always support our crew in instances when they are subjected to rude or unpleasant behaviour.”
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