Mum's message to Morrisons staff after daughter, 3, started screaming in store
A mum was left "overwhelmed" by the actions of Morrisons staff after her young daughter began screaming in one of their stores.
Laura-Jayne Brennan, 37, found herself in a challenging situation when her nearly three year old daughter, who is non-verbal and diagnosed with autism and bilateral hearing issues, started screaming during their shopping trip. Laura's daughter requires special attention due to her conditions, which, according to Laura, has not always been understood or accommodated by others.
Laura, a nurse currently on leave as she seeks suitable childcare for her daughter, shared her experiences with the Liverpool ECHO, recounting numerous instances where her daughter's special needs were misunderstood, even at one place specifically designed for childcare.
However, during this particular visit to Morrisons, Laura was surprised and "overwhelmed" by the understanding and supportive actions of the staff. Laura, from Ellesmere Port, said: "Mia was absolutely fine in the shop to start off with, until we got past the baby food pouches. Then she just started screaming the place down."
Laura-Jayne commended the supermarket's 'inclusive' nature (Bloomberg via Getty Images)In an attempt to soothe her daughter, Laura backtracked to let Mia pick a fruit pouch. With Mia seated in the shopping trolley, Laura handed her the pouch to eat. However, after receiving the pouch, Mia wanted to get down, leading to both mother and daughter sitting on the floor while Mia ate.
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Despite feeling slightly embarrassed due to the unconventional situation, Laura told the Liverpool Echo: "We are then sat on the floor while she eats it. I was a bit embarrassed because it's not what people normally do but no one said anything or asked me to move on. Many years ago, I was in an Aldi in Liverpool and gave her older sister some biscuits as we were walking around and a security guard said we couldn't do that, but when you have a screaming kid what are you going to do? Then when we were at the tills in Morrisons and a worker there was talking to her and distracting her, letting me scan the items."
She contrasted the two experiences, with the one at Morrisons being a breath of fresh air for the mum. She also spoke about how her previous childcare arrangement ended three months ago because the nursery "couldn't meet her needs". Despite being awarded B and B funding, it only covered five hours of childcare per week at a private nursery due to her daughter's additional needs.
On the last day of the childcare, Laura was informed that Mia hadn't eaten anything. When she enquired about the meal offered, she was told it was spaghetti bolognese, mixed together - a dish her daughter struggles to eat. Laura clarified, "She's not fussy, she just needs the bolognese pureed."
Laura said: "It's so annoying because that's a setting for childcare - but then a supermarket get it spot on." She praised the Morrisons staff, calling their understanding and assistance "overwhelming".
Laura took to Facebook to share her touching story and express her gratitude towards "Morrisons for being an inclusive supermarket considering the needs of all customers," including those with hidden disabilities like her daughter. She concluded, "They turned what could have been a chaotic experience into a pleasant one."
* This article was crafted with the help of an AI tool, which speeds up The Mirror's editorial research. An editor reviewed this content before it was published. You can report any errors to [email protected]
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