Morrison shopper's fury 'after store refuses him entry because he had a trolley'

11 February 2023 , 17:09

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Aden Franks claims his local Morrisons refused to allow him to shop with a trolley (Image: Aden Franks)

A Morrisons shopper has claimed he was "refused entry" to one of the supermarket chain's stores because he was trying to shop with a trolley.

Aden Franks was left furious after being turned away from his local Morrison's in Leyland, Lancashire on Sunday, February 5.

The café owner says that he arrived at the store at 3.25pm — 35 minutes before it was due to close.

Thinking he had plenty of time to complete his shop, he grabbed a trolley before trying to enter the store but claims he was then stopped by security managing the doors.

"The security guard refused entry if we used a trolley as it would make them late closing," Aden told LancsLive.

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Aden says he arrived at the store 35 minutes before closing (PA)

Aden said that the "ridiculous" policy is unfair to those who have disabilities and may require a trolley to shop.

He added: "When we told him we won't make them late, he sarcastically said 'that's what they all say', while thrusting a basket at us.

"Imagine if we weren't able-bodied and needed the support of a trolley? We'd have had to stand there, begging him to let us in with a trolley. Proving you're struggling is demoralising and not right."

Aden says he wasn't planning on buying much but got a trolley because he didn't want his goods "crushed into a basket".

He said that being told to "hurry up" so that he was on time for the 4pm close wouldn't have been a problem, but that refusing trollies was "terrible".

"Tell us to hurry up by any means, that's fine, make us aware the store is closing in 35 minutes. But refusal unless we comply with a basket is terrible," he said.

After being turned away, Aden went to a different supermarket and was able to get to the other store, do his shopping, and leave all before 4pm.

He added: "Morrisons needs to sort its staff's attitude and ridiculous policies out."

Aden decided to take to Facebook to share his experience at Morrisons and says he was met with comments from other shoppers who "clearly have a need for a trolley," as they are living with "injury" and "disability" which supports his argument that it would "severely affect their shop" to be refused a trolley.

Morrisons is understood to be investigating the incident and is keen to contact Aden over what happened for further clarity.

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A spokesperson for the supermarket said: "We have reached out to the customer to send our apologies as this shouldn't have happened and is an isolated incident."

Susan Newton