Sky TV users face surprise new fees for making a simple set-top box mistake
If you're new to Sky you might want to check the terms and conditions of your set-top box. The satellite telly firm has just updated its small print and it could leave some facing a hefty bill if they happen to misplace the black box that sits under the telly.
Until recently, anyone joining the firm via a Sky Stream plan automatically owned the mini TV-viewing device which meant it was theirs to do whatever they wanted with.
However, as spotted by the eagle-eyed team at Cordbusters, that's all changed with Stream users now simply renting the box from Sky as part of the monthly subscription fee. The change took place on February 23 so anyone ordering the streaming box after that date will be affected.
This update basically means at the end of the contract Sky can now ask for the Stream puck to be returned and those who can't find it or don't pop it in the post could end up facing a nasty bill.
(SKY)"You’ll be charged a Non-return charge for any equipment that’s not returned to us, including if you’ve lost your equipment or if it’s been stolen," Sky explains on its website.
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It's unclear exactly how much it will cost if things go missing but it's probably wise for anyone with Stream to keep track of the palm-sized gadget once they have finished with it.
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This isn't actually a new term and condition with most Sky Q users also renting the box rather than owning it. "Sky Q boxes are loaned equipment supplied to you at no cost and remain the property of Sky (or another Sky group company) at all times."
For those not already aware, Sky Stream launched late last year and offers premium telly without the need for a dish to be stuck to the walls.
The little gadget can be self-installed with Sky simply popping things in the post.
Once it drops through the door, it's then just a simple question of plugging it in, connecting it to the Wi-Fi and attaching the HDMI cable.
Along with offering instant access to Sky's premium channels such as Sports and Cinema - there's also an easy way to tune into services such as Netflix, Prime Video and Apple TV+ with all of these apps found right on the home screen.
Although Stream doesn't have a physical hard drive for recordings, content can be stored in the new Playlists section which uses the cloud and online players to keep the things most viewed.
Other extras include a backlit remote control, full live TV listings and a compact size that makes it easy to pop under the telly.
Sky Stream starts from £26 per month on a 24-month deal or there's the option to pay a bit more but not face a long-term contract.
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In fact, Sky's £29 plan lets you leave at any time thanks to a 31-day rolling contract.
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