Hundreds of Santander customers in UK hit by banking problems
Bank says it has fixed mobile and telephone service outages after people unable to make payments
Santander has fixed the problems affecting its banking services after many customers were left unable to access their accounts.
The bank apologised for any “inconvenience caused” and said no customers would “be left out of pocket” as a result of the outages.
Some customers were unable to make payments or transfer between accounts.
According to its website, the bank was having problems with its mobile banking and telephone banking, technical problems within its branch network, and problems with card payments. It said online banking services were available as normal.
A Santander spokesperson said: “We’re sorry for any inconvenience caused this afternoon while we fixed the problems affecting some of our banking services. These have now been restored and are working normally.
“We’d like to thank our customers for their patience and can reassure them that any customer financially impacted will not be left out of pocket.”
Customers vented their frustration on X, with one claiming they had been unable to make payments or transfers on the bank’s app. They posted screenshots of an alert that read: “That didn’t work. We’re sorry, we can’t show your payees right now.”
Another claimed the outage had left them unable to get home. Their post on X said: “It’s ridiculous. I cannot get home from work because of this. Cannot access my funds and this is the second time this has happened. No reply to my messages or emails either. I expect compensation for the huge inconvenience.”
The service status website Downdetector said Santander customers began reporting problems with the bank’s services at about midday on Thursday, with more than half of those reports flagging problems with payments. It received more than 600 reports.
Data published by the Treasury Committee on Thursday showed that nine of the UK’s biggest banks and building societies had between them accumulated more than 33 days’ worth of unplanned tech and system outages in the last two years.
There were a spate of outages last week, during which thousands of customers with TSB, Nationwide, First Direct and Lloyds Banking Group – including its Lloyds, Halifax and Bank of Scotland brands – were unable to access their accounts.
Barclays is expecting to pay between £5m and £7.5m in compensation to customers because of its outages earlier this year and the “inconvenience or distress” caused by days of disruption, after an investigation by the Treasury select committee.
Barclays reported 33 incidents, which lasted 93 hours in total.
Among other banks, NatWest paid out £348,000 and lost 194 hours to outages in 13 incidents. HSBC paid out £232,697 to its customers after 32 incidents led to 176 hours of disruption.
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