Internet provider Toob crashes for thousands of users across UK

13 February 2024 , 09:36

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Toob says it offers reliable Wi-fi around the home (Image: Toob)

Thousands of people across the country were without internet on Tuesday as Toob, a broadband service, is down.

The service had been experiencing difficulties since the early hours, according to website Down Detector. However, since people woke, more and more issues had been reported.

Toob largely serves customers across the southeast of England. The majority of issues were reported across Hampshire and parts of Surrey, though the company does not cover Greater London itself.

It was unclear what had caused the difficulties. Customers had been notified, though, that the firm was working to resolve the issues, it was understood.

Responding to complaints on X, Toob wrote: "We aware of an issue impacting some of our customers. Please be assured we have engineers working hard to resolve this as quickly as possible however, we do not have an estimate as to when this will be resolved. We are so sorry you're experiencing any disruption."

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But it was little comfort to those affected by the issue as many had vented their ire on social media. One man posted on X, which was known as Twitter: If @toobbroadband don't get their act together, myself & many others will be changing provider."

Others said they had been unable to work from home because of the service on Tuesday. One woman, from Portsmouth, Hampshire, had put on X: "We appear to have service disruption in PO9. Could you please advise as some of us rely on this connection for home working etc."

Someone else wrote online: "People are trying to work from home and it's proving impossible with no internet." A further social media user, who lives in Southampton, Hampshire, said: "Unbelievable my first day working from home and no internet."

Another said: "SO19 7 is down again! It was on and off last week, now I can’t reboot it. No internet."

A spokesperson from Toob said, ‘We experienced a failure to a core switch in one of our data centres overnight. This should not have affected our customers; however, the failure had a broader impact to our network and some of our customers lost connectivity. Our engineers identified the issue and restored the service as quickly as possible. Most affected customers had their service restored this morning with the issues finally being resolved this afternoon. We will continue to monitor the service carefully over the coming days to ensure it is stable while we investigate the root cause of the issue. We understand how important a reliable internet service is and we sincerely apologise to our customers for the inconvenience this incident has caused."

Bradley Jolly