Evri customer 'gutted' after £150 advent calendar arrives with all items missing
A woman who ordered a £150 beauty advent calendar was "absolutely gutted" after Evri delivered the package with all 12 items missing.
Charlie Marie bought a Charlotte Tilbury 12-day beauty advent calendary online on December 28 and was looking forward to using the renowned make-up brand's high-value items inside.
But when the package was delivered to her on January 4 by courier company Evri - formerly called Hermes - she was "devastated" to find the calendar was empty.
Video shows Charlie investigating the pale pink calendar, firstly lifting up the flap on top of the box, before rifling through each of the drawers for the respective days.
Every drawer is empty with not one of the £150-worth of goods to be found.
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Evri delivered Charlie Marie's Charlotte Tilbury £150 advent calendar empty (Charlotte Tilbury)
Charlie uploaded a video to TikTok showing her opening the empty calendar (Deadline News)The calendar, which had not arrived in the "usual Charlotte Tilbury packaging", should have consisted of beauty items such as lip oils, highlighters, eyeshadow pencils, serum and lipsticks.
Charlie took to TikTok to share her frustration with the caption: "Unboxing an empty order, absolutely devastated. Can anyone advise? Evri delivery service."
The video has received over 800 likes and more than 300 comments from fellow TikTok users.
One wrote: "I have stopped ordering from any company that uses Evri."
Another said: "I don't know how Evri is still in business. I'm so scared to order from any place that uses them."
A third commented: "These drivers have been stealing our packages!"
Another replied: "I'm surprised you even got the empty boxes."
There were supposed to be 12 beauty items inside (Deadline News)
Charlie believes the items went missing while being handled by Evri (Deadline News)Charlie said: "I was absolutely gutted after opening it to find none of the products inside.
"I've never ordered from Charlotte Tilbury before so I didn't even think anything of the delivery box, until a few people pointed out it didn't fit the usually Charlotte Tilbury packaging.
"Since receiving the replacement I can see now that the first box was definitely not Charlotte Tilbury boxing.
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"The retailer was great - after dealing with my report on Twitter and issuing a replacement straight away, I was offered a new order or a refund, but I wanted the products not the money back.
"I wasn't confident knowing that it was being sent with Evri again, but it arrived as promised next day delivery and was complete with all products and was in official Charlotte Tilbury packaging.
"I hadn't assumed that it was tampered with initially. I did wonder if it was a packing error at Charlotte Tilbury.
"However, with the difference in boxing I would say it was absolutely opened and repacked after leaving Charlotte Tilbury."
Charlie said she's "gobsmacked" at the amount of people commenting on her video to say they've had the same thing happen to them with Charlotte Tilbury and other retailers.
"I don't know how Evri are still operating to be honest," she said.
"Surely these retailers need to be looking at dropping their contracts and using more reliable services.
"I do feel sorry for the genuine people that work for them, but it would seem there are lots of untrustworthy workers too - the comments speak for themselves on my posts."
Evri has been contacted for comment.
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