Popular internet service down as customers say their Wi-Fi is not working
Customers of Spectrum reported a loss of services including their internet Wi-Fi due to an outage. The service was restored just before 6pm ET after being down for several hours.
Spectrum previously said the outage was due to a fibre line cut and that fibre repair work was being carried out but could take "several hours." The affected customers are in the area of El Paso, Texas and Border Corridor.
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Spectrum acknowledged the outage on social media. A customer asked, "What is the estimated time the wifi is supposed to be back on its been over 5 hours here in Texas?" to which Spectrum Customer Service responded providing details about the repairs.
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Spectrum said: "Customers in the El Paso & Border Corridor service areas are having a loss of all services due to a fiber line cut. We are not being provided an estimated time of resolution as fiber repair work can take several hours, but you can track this outage in the My Spectrum app."
Is Spectrum internet down in Texas?
The internet outage affected over 150,000 El Paso customers, a Spectrum representative reportedly told El Paso Times. Thousands of customers reported problems with Spectrum on Downdetector.com as well.
According to an email sent out to customers, the outage started at 10:45 am Saturday. The company said: "It has been confirmed to be related to a Transport fiber event impacting the Texas market."
The company had said the repairs to the cut-down fibre lines will take "several hours" and a specific timeline for the restoration has not been provided. The Mirror reached out to Charter Communications, the parent company of Spectrum, for comment. A spokesperson for Charter told The Mirror: "Some Spectrum customers in the El Paso area are experiencing an interruption in services due to a damaged fiber optic line. We are not able to confirm the number of customers affected by the outage, but our crews are currently working to restore services as soon as possible."
Spectrum customer service number
For TV, internet and home phone questions, call 833-267-6094.
One user commented on Downdetector: "Dangerous times when the internet goes out for a few hours lol. Kids going ballistic over no internet. Adults losing it because it has been fixed yet."
Another user said: "Still down in 79936, I'm down with my inside and outside cleaning and showered and still can't sit down and relax watching TV. This is starting to be a big issue around the city or how ever far this is extending to. But I know in Phoenix if this happened we would already be up and running. I swear they don't know how to properly do things here in El Paso Texas. Especially when it comes to construction work SMH."
Spectrum wifi, internet and phone services is done in El Paso, TexasAnother user said their "wife got sent home from work" due to the outage: "I can’t work from home without internet. My seven year old is screaming and crying. He can’t play Fortnite. My wife just got sent back home from work. And my neighbors outside with a ladder thinking he’s somehow can fix this. On a Saturday! SMH 79927"
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