Family's TUI trip 'completely ruined' as mum ends up on drip in Egypt hospital
A family's luxury TUI holiday ended up a total nightmare when a mum became so ill she ended up on a drip in hospital.
Clare and Robert Green shelled out £1,700 per person to stay at the Jaz Aquamarine resort in Hurghada, Egypt - booked through TUI but not owned by them - with Clare's three children, Harry, Oliver and Teddy Holt this summer. Clare's mum Denise Neil and dad Raymond Eaton were also on the trip, between July 21 and August 2.
The Wallasey family say that they were all struck down by a debilitating illness just a few days into the trip after being joined by family friend Clare Taylor and her son Jack Burgwin and daughter Lilah Mae Close to celebrate little Lilah having undergone successful heart surgery. All were vomiting, had diarrhoea and stomach cramps with Clare Green, 38, having to go to hospital abroad where she was given intravenous antibiotics.
On their return to the UK, Clare, 10-year-old Oliver, Raymond, 66, and Denise, 68, all saw their GP regarding their illness. Clare was found to be dehydrated with high blood pressure. Eight-year-old Teddy has recovered, Clare, Robert, Oliver and Harry are continuing to experience symptoms. Raymond and Denise also have ongoing stomach cramps and diarrhoea.
The Green family paid £1,700 per person for the trip (Submitted)Accounts manager Clare Green was the first to fall ill on July 26 before Teddy and Denise were struck down the day after. Next Robert, 37, began to fall ill as well as Oliver on July 28. By July 31, Harry and Raymond were also seeing symptoms. That same day, Clare was taken to hospital due to her condition worsening.
Baby boy has spent his life in hospital as doctors are 'scared' to discharge him
Clare Green told the Liverpool Echo: “We had saved so long for our family holiday and were all really looking forward to it. By the end of the first week, however, both me and Teddy were very unwell. Over the next few days, we were all struck down with it. Our holiday was completely ruined.
“I remember feeling so ill that I didn’t know what was wrong with me. I ended up going to hospital where I was put on a drip. The whole experience was horrific and we all wish we’d never booked it. The worst part was seeing my children ill and not being well enough myself to comfort them.”
She added: “We did a lot of research into the resort, but it was only after I became sick that I heard others had been unwell. The thing that stands out to me was the food. It was left uncovered with new food added to food already there. It was never piping hot either, and quite often I’d see flies around it.
"I also recall that the pool was closed and we were told it was due to contamination, which really doesn’t sound good. We’ve been back a few weeks now and other than Teddy, we’re all still feeling pretty rough. While we can’t change what happened, we just want some answers. It’s the least we deserve.”
A TUI spokesperson said that they were sorry to hear of the party's illnesses but said it was not raised to them during their trip. Clare Taylor, who says her symptoms are still ongoing, said: “The holiday was supposed to be an enjoyable time for us all, and we’re disappointed and upset that it was ruined by illness.
"It was particularly worrying for us as Lilah is vulnerable due to her heart surgery, and I was scared that she would fall ill. Thankfully she managed to escape it. I still can’t believe our trip turned out the way it did, but we need to know why.”
The group has now instructed serious injury lawyers at Irwin Mitchell to investigate their illnesses. A TUI spokesperson said: "We’re very sorry to hear that the Green family were unwell during their holiday.
"Unfortunately, we were only made aware of this incident upon the group’s return to the UK. We always encourage customers to report issues of this nature to our reps at the hotel so that we can offer comprehensive support in resort. As this is now a legal matter, it would be inappropriate to comment any further."
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