Brits find someone already checked in to their hotel room - with the same name

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Phoebe and her boyfriend Lewis were stumped when they arrived at their hotel (Image: Jam Press/@phoebe_cruz)
Phoebe and her boyfriend Lewis were stumped when they arrived at their hotel (Image: Jam Press/@phoebe_cruz)

A couple have been left baffled after arriving at their hotel to find that someone had apparently already checked in under the same name.

Phoebe Cruz, 24, was on holiday with her boyfriend, Lewis, with the pair looking forward to their stay at Nefeli Homes in Santorini, Greece. However, upon arrival, the Brits were allegedly told by staff that someone had already checked in with the same name in a bizarre mix-up.

Having shelled out £413 for their stay, the couple were left worrying that they may have to go looking for a room elsewhere or that their holiday would come to a swift end. Once back home in England, they took to TikTok to share the ordeal, with the video racking up 2.2 million views.

“When I went to check in, they were confused and said they weren’t expecting any more bookings,” Phoebe, who works in marketing, said.

Brits find someone already checked in to their hotel room - with the same name eideziqkeiqhhinvIt wasn't clear who had checked in to their room (Jam Press/@phoebe_cruz)
Brits find someone already checked in to their hotel room - with the same nameThe couple ended up staying in a different room (Jam Press/@phoebe_cruz)

“I asked what was going on and he said Phoebe Cruz had already checked in earlier in the day. He asked for my passport and said, ‘This cannot be possible’. He showed me the papers from the earlier arrival and someone had filled out the forms for my name on the booking.”

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The team member reportedly went to knock at the door of the hotel room but no one answered. Phoebe and her partner were stumped by the apparent interloper, given that they'd not told anyone where they were staying.

Thankfully, while they investigated mix-up mess, the reception team member managed to find a better room for the couple, putting them in the premium suite.

“It was a gorgeous cave room with a jacuzzi overlooking the sea. He was really helpful and made sure we were comfortable and happy and the rest of the trip, they brought us a big tray of breakfast every morning and were super friendly and helpful," Phoebe said.

“We were happy enough with the outcome and didn’t ask further what had actually happened. It’s a strange situation and in hindsight maybe we should have been a little more concerned, but we had the best stay and feel lucky we got upgraded.

Phoebe’s TikTok has since gone viral with over 278,500 likes and hundreds of comments from concerned social media users. The caption beneath the video reads: 'When you arrive at your hotel and someone has already checked in as you with all your info.' Nefeli Homes has been contacted for comment.

Earlier this year a family told the Mirror how their holiday has been 'destroyed' after part of their group was sent to a different hotel because of the age of their kids. The Vaghela family jetted out to Morocco to celebrate four families, and were looking forward to enjoying the warm weather, beach and a relaxing time at White Beach Resort Taghazout.

It was only when they arrived at the hotel that they learned it had become an 'adult's only' establishment just a few weeks before - months after they booked the £8,400 Love Holidays trip in February. Hotel staff explained the 12 and 14-year-olds in the group couldn't stay, so Dipak and Krita Vaghela headed off to a new hotel several kilometres down the coast with them. Click here to read more.

Katie Dollard

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