Deliveroo service interruption: Thousands of hungry users across UK report issues
Deliveroo users have claimed the delivery firm’s app is currently unavailable throughout the UK and abroad, leaving many hungry and having to find their own dinners
Thousands of people looking to order their dinner have been disappointed as Deliveroo’s delivery app is said to be down.
Down Detector shows more than 6,000 people have reported being unable to use the app in locations such as London, Manchester and Bristol. There is said to be an issue taking payments, leaving several disappointed.
One frustrated customer said: "Spent half an hour deliberating on what I should order to eat tonight as I cannot be bothered to cook and now the Deliveroo app is down, no!" Another added: "Why is Deliveroo making me starve cancelled my order twice, bare in mind I’ve been trying to order since 6pm and now they’ve just shut down the app with this dumb message. Your girl is away from home, have some sympathy."
Another joked: "Deliveroo is down, how do I cope with my emotions without eating them?"
A spokesman for Deliveroo said: “Unfortunately due to a technical issue for a short time some of our customers experienced difficulties placing an order this evening. We’re really sorry for any inconvenience and our team worked hard to rectify the situation as quickly as possible.”
DELIVEROO ISNT WORKING pic.twitter.com/ojnbCE7q71
— nina???? (@shadowjmn) April 23, 2024
Earlier this month it was reported Deliveroo has shown a dip in UK trading as consumer spending faces "uncertain" times. The takeaway titan disclosed order numbers in the UK and Ireland have hit a plateau at 39.7 million in the first quarter, mirroring the modest 1% increase seen in the previous quarter. The company’s gross transaction value (GTV) in the region climbed by 6%, a slight decrease from the 7% growth recorded in the fourth quarter of 2023.
Will Shu, Deliveroo’s founder and CEO, commented on the current market conditions, saying the UK and Ireland’s consumer climate "remains stable but uncertain". Despite the stagnation in local markets, Deliveroo has managed to achieve an uptick in global order numbers in the first quarter, with a 2% rise following a 3% decline throughout 2023.
On an international scale, the group’s GTV saw a 6% boost on a constant currency basis, outperforming the 4% growth in the preceding quarter, driven by stronger results in France, the UAE, and Hong Kong. This surge has contributed to an overall 2% increase in group revenues, reaching £514million in the first quarter, when evaluated on a constant currency basis.
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