Dog owner claims luxury shampoo 'blinded' pet and left her with £1,500 bill

14 March 2024 , 09:34

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Devanshi with pet pooch Harry (Image: Devanshi Ruperal/SWNS)

A dog owner claims a £28 luxury shampoo ended up costing her more than £1,500 - after it nearly blinded her poor pooch.

Devanshi Ruperal, 39, claims toy poodle Harry was left "screaming" after she used the OUAI Fur Bebe bottle on him. She says she feared the dog was going to lose his sight and had to fork out a significant sum on vets bill. Devanshi, a financial advisor from West London, says she is speaking out now as she wants other owners to be aware.

She said: "It's the suffering me, my dog and husband have been through. We don't have children - he's our little baby. I'm not going to let this go because my dog has suffered a lot. I've been doing everything in my power. This is a brand who are meant to be chemical and paraben free - all I want is a change to the labelling saying it can cause burns and is dangerous to the eyes.

"This whole thing cost more than £1,500 including surgery. I'm asking for them to change the labelling on their packaging. I was crying every day hoping he gets better we thought he was going to go blind." Devanshi used the upmarket shampoo in November, hoping to offer Harry a pampering experience.

Devanshi's poodle Harry (Devanshi Ruperal/SWNS)

But instead, when she rinsed the shampoo off his head, she says she got a small amount in his eye and he reacted by "screaming" - no matter how much she rinsed the affected area. Hours later she says he was still screaming and scratching at his eye, so she took him to the vets who gave them eye drops and painkillers. Sadly the medicine didn't work and Devanshi was later told Harry would need surgery.

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The pooch went under the knife before Christmas and thankfully in January was given the all clear after Devanshi had spent over £1,500 on treatment. She says she contacted OUAI to let them know what happened and ask for the packaging to be changed. She says the brand said they couldn't do anything and offered her a £50 voucher.

"It says on the packaging keep away from eyes - I put it on his head and was scrubbing his head and while washing it off a little bit must have gone in eye," said Devanshi. "He was in very bad pain, he was screaming - we were distraught at his pain. "Just washing it off had this huge effect, people need to be warned."

OUAI were contacted for comment but did not respond at time of publishing.

Josie Adnitt