Verizon down as mobile and internet customers complain service is not working

26 January 2024 , 14:32

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Verizon users have reported issues (Image: Getty Images)

Large numbers of users of Verizon have reported connection issues with their phone and internet.

Customers across the US from California to Maryland have reported problems with the service.

The number of people reporting issues on website Downdetector, skyrocketed in the past couple of hours. Around 54 per cent of them are having problems with their mobile phone, 29 per cent saying they have no signal and 17 per cent claiming a problem with their 5G Home Internet.

One user commented: "I have 5g 4 bars and no internet connection today. It's going out every 20min for 20min it's really annoying the s out of me."

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Millions of people across the US rely on Verizon (Getty Images)

The Mirror has reached out to Verizon for a statement regarding the outages.

Another user said the problems are ongoing and sarcastically wrote: "Thank you so much. In NYC here and I’ve had poor internet yesterday and none today."

Some users even threatened to leave Verizon. this comes as yesterday, the Square banking site earlier crashed, with a huge spike in people reporting issues with the website.

Dozens of people reported problems in transferring funds, with a significant spike in reports - which is usually in the single figures. Reported problems largely refer to transferring funds to other accounts, but others have reported issues in using the website.

Fund transfers make up 60 percent of the reports, 26 percent are issues with payments while 14 percent concerned website issues. The reports were made on DownDetector.com, which shows a “view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day".

Square confirmed at 5:04pm that they were dealing with problems concerning "delays in transfers and balances updating". At 5:15pm they added on their current status page: "Our engineering team has released a fix to address the disruption impacting Square Banking services, and are monitoring the outcome of this fix. We will update again here once they have confirmed that everything appears to be working as intended."

Charlie Jones