NatWest to save hassle at checkout with Click to Pay service

13 October 2023 , 08:17

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To use the service, customers will need to log into their NatWest banking app and click on a button. (Image: Alamy Stock Photo)

NatWest is launching a new initiative that could make online shopping a breeze for its customers. The bank has introduced Click to Pay for those with a Mastercard debit card, including NatWest, Royal Bank of Scotland or Ulster Bank Mastercards.

Click to Pay is a digital wallet where users can store multiple payment cards in one secure profile. This means you won't need to enter your card details every time you shop online, and you'll be protected by several layers of security, according to the bank.

To use the service, customers will need to log into their NatWest banking app and click on a button. They can then use Click to Pay at any participating retailers. When making a purchase, customers simply enter their email address at checkout and select "pay by card". Their Click to Pay profile will automatically appear, showing their stored cards.

The bank hopes this will solve the common problem of complicated checkouts, which often lead shoppers to abandon their purchases.

NatWest has teamed up with Mastercard to use AI technology to prevent scams before funds leave a victim's account.

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Salim Secretary, the big boss of payment schemes, partnerships and commercial at NatWest, said: "Keeping our customers safe when shopping online is paramount."

"Click to Pay combines advanced security with speed and convenience. With this in mind, we've made it as easy as possible for customers to start using Click to Pay there is no sign-up required and the service can be used on any site with the Click to Pay logo."

Kelly Devine, the top dog for UK and Ireland at Mastercard, said: "Most people still use guest checkouts when they shop online, so Click to Pay saves hassle and the need to remember lots of different passwords."

"Around one in three consumer debit cards in the UK are now issued on Mastercard's network, and we're working with our partners, like NatWest, to make sure their customers have access to the very best payments innovation and technology."

* An AI tool was used to add an extra layer to the editing process for this story. You can report any errors to [email protected]

Steve Charnock