All news on the topic: Thames Water PLC

Customer disputes over sewage spills, billing mistakes and water meters soar in past year

Troubled firm has until 7 October to agree to extension, according to holding company accounts

Thames Water, Yorkshire Water and Northumbrian Water face £168m fines by the industry regulator over historic sewage spills.

Move by ratings company Moody’s puts Thames in breach its operating licence but Ofwat likely to hold off on large fine

Politicians and campaigners condemn charging proposals, as regulator puts Thames Water into special measures

Ofwat to investigate circumstances around payment of dividend to intermediate parent company

Exclusive: public anger over river pollution affecting employee safety, union survey suggests

A woman was stunned when she received a staggering water bill from Thames Water for two million quid and leaves people baffled as to why it was so much - and cooly asked how everyone elses's week was going

The Thames Water customer lived in a two-bedroom flat with her husband and baby and couldn't believe it when she received a bill of £800 - which only covered five months leading to September

The water regulator for England and Wales has been given new powers to fine suppliers up to a 10th of their turnover for poor customer service

Ministers have been accused of being 'shamed' into adopting Labour's plans to get tough on water companies after bosses raked in millions in bonuses despite sewage

Eton schoolboys were supposed to return to class after the winter break on Tuesday, but an overloaded local sewer system scuppered plans, with boys now being moved to remote learning

Eurostar passengers have been left stranded for a second day after a flood in a tunnel cancelled all services in and out of London, with more delays expected on New Years Eve as trains finally restart

To help cover the costs of new investments, households could be hit with a staggering 74 per cent increase in water bills amid fury over the privatised woeful track record of pollution and leaks

Reports of the firms complex financial arrangements have prompted the Environment committee to “question the accuracy of evidence provided to our Committee by Thames Water in July”

Water companies will be paying out a net total of £70million to customers after falling short of performance targets the regulator Ofwat has confirmed today

Thames Water has been accused of "environmental crimes" over pumping at least 72 litres of sewage into the River Thames since 2020 but the company denies any cover-up

Britain could see another entire week of storms in the aftermath of Storm Ciarán, with thunderstorms and hail possible today before multiple bands of rain move in from Wednesday

Some 12,000 residents in a part of Surrey have now been without any water for a day after Storm Ciaran hit a Thames Water plant over the weekend causing a major outage

If water companies fail to meet targets, Ofwat restricts the amount of money they can take from customers - this year, no company achieved its top category of 'leading'

Thames Water said the problem had been caused by a power supply problem that hit its Ashford and Hampton water treatment works in west London - and the issue forced schools to close

Water firms are only supposed to spill after heavy rain to prevent the system from backing up and flooding, but a report suggests they have been discharging sewage on some of the driest days of 2022

Professor Carolyn Roberts claims water companies have breached competition law by failing to report discharges which would have affected the price they can charge to customers

Campaigners say that as the climate emergency triggers more and more heatwaves, wasting water should be as socially unacceptable as smoking near children

Greenpeace found 1,193 sewage overflows discharged within 50m of a protected areas last year, lasting 305,963 hours - and areas hit included Brecon Beacons