All news on the topic: Consumer rights

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm after Virgin Media had, over a near three-year period from January 2022 to September 2024, caused customers on millions of calls “unreasonable effort, hassle or undue difficulty” when trying to cancel.

JD Sports will now reissue 5,604 gift cards where an outstanding balance of €10 or more was cancelled on expiry of the card

It claims to be Britain’s biggest secondhand car supermarket, promising customers the “perfect car without breaking the bank”.

Italy’s competition authority said on Thursday it had fined several companies of the Revolut group more than 11.5 million euros ($13.25 million) for alleged unfair commercial practices.

Compensation payouts are due on around 12.1 million unfair motor finance deals, at an average of £829 each, the financial watchdog has said as it unveiled the final plans for its redress scheme.

A law prohibiting fake reviews and what is known as drip pricing for online shopping has been enacted.

Founded a century ago, the Good Housekeeping Institute's state-of-the-art testing has been evaluating consumer products to see if they meet high standards - though the sometimes the tests are unorthodox

Unlike other Ofcom regulated industries, you can’t go to a free Communications Ombudsman if something goes wrong with a delivery company, warns Martyn James

Martin Lewis, who was talking on the latest episode of his The Martin Lewis Podcast, took calls from call centre workers who shared things that bothered them when they spoke with customers

Martyn James rounds up your delivery rights ahead of the busy Christmas season - including what you can do if something goes wrong or arrives delayed

In his latest weekly column, consumer champion Martyn James explains how home emergency cover works, how expensive it is, and if you really need it

Consumer champion Martyn James has rounded up everything you need to know about payment holidays - including how to get one, how long they last and if they impact your credit file

Some people told Which? they ended up paying £29.95 a month for subscriptions to websites they've never heard of, after having recently used a loan broker website

Consumer rights expert Martyn James has pulled together this handy guide on all your refund and return rights so you don't get ripped off ahead of the busy Christmas season

Thousands of energy bill payers may be owed money by their supplier as providers charge more per output each month

We round up nine ways you could be due a refund or money back - from being on the wrong tax code, to getting compensation from delayed and cancelled flights

H&M has joined the like of Zara, Boohoo and Next in introducing a fee for almost all customers to return online orders - do you agree? Answer our poll below and let us know what you think in the comments.

The crackdown will look at how “drip pricing” - where the final price at the checkout is higher, due to extra charges that are added throughout the ordering process - can be prevented

Consumer rights expert Martyn James explains all the pitfalls to be aware of if you're planning on hiring a car - and how to complain so you're back in the driving seat

In 2018, a redress scheme was set up by the Government after it found people have been overcharged by the Office of the Public Guardian (OPG) when setting up a "power of attorney"

As Wilko continues to battle administration, Martyn James talks us through your rights if a firm goes bust including what you can do with your gift cards and vouchers to where you stand on refunds and returns

The new Consumer Duty will come into force on July 31 for new and existing products and services and is being implemented by the Financial Conduct Authority (FCA)

Top consumer rights expert Martyn James explains what you need to know about how to get money back if your summer holiday goes wrong

After comparing prices from last year the figures show some shoppers will end up overpaying in the 'sale'

This vital element of the Consumer Credit Act is Section 75 - this ensures credit card companies are jointly liable with retailers if goods or services are not delivered