All news on the topic: Arvato AG

Catherine and Jo Montgomery have been sent threatening letters and texts that mistakenly told them they have been in dereliction of their duties after the death of their mum Eileen

Bailiffs forced their way into homes of vulnerable British Gas customers behind on bills. Victims – including the sick and disabled – were forced to have more costly pre-payment meters

Grant Shapps has urged companies to suspend fitting the meters following reports that British Gas had been sending debt collectors to "break into" customers' homes

It comes after The Times claimed in an undercover investigation that the energy giant had used debt collectors to "break into" the homes of vulnerable customers

Energy companies like British Gas obtain court warrants which give them the legal right to enter a property and fit the pre-payment meter if customers haven't paid their bills