All news by author: Martyn James

Passengers have faced unprecedented rates of cancellations, massively overcrowded trains and dirty or substandard services - so what are your rights and how can you save money?

Consumer rights expert Martyn James runs through the pros and cons of supermarket loyalty schemes, and explains how your data is really used by the big food firms

Unlike other Ofcom regulated industries, you can’t go to a free Communications Ombudsman if something goes wrong with a delivery company, warns Martyn James

Consumer champion Martyn James runs through everything you need to know if your relationship with your broadband or mobile provider has turned sour

It's never too late to make huge changes to your finances - even if you've already scuppered your New Year's resolutions, writes consumer rights expert Martyn James

Martyn James is a leading consumer rights expert and this week he delves into what you need to know if you're worried about being cut off from your gas and electric

Consumer champion Martyn James writes a weekly column for The Mirror website and this week he runs through everything you need to know about when insurance claims go wrong

The Financial Conduct Authority (FCA) this week confirmed it is reviewing if people who have taken out car finance have been charged too much

January is usually considered the hardest month of the year as your finances are likely to have taken a hit during the festive season, here consumer rights expert Martyn James shares how you can take on this month and make it to payday

Thousands of people are using buy now, pay later, despite not knowing the risks involved - consumer rights champion Martyn James explains what you need to know

Ofcom has announced proposals that will clamp down on 'confusing' mid-contract price rises for broadband, mobile and TV deals - consumer rights champion Martyn James explains what you need to know

New figures show 2.7 million smart energy meters are not working properly - so consumer rights champion Martyn James explains what to do if yours has gone "dumb"

Consumer rights expert Martyn James explains what to do if you have a sneaky suspicious that your energy provider is charging you too much for gas and electricity

Martyn James is a consumer rights expert and this week he discusses how to find a good broadband deal - and why you should ditch your current expensive plan

Consumer rights expert Martyn James explains what you need to know if you can’t travel or attend an event during the December train strikes

Martyn James rounds up your delivery rights ahead of the busy Christmas season - including what you can do if something goes wrong or arrives delayed

In his latest weekly column, consumer champion Martyn James explains how home emergency cover works, how expensive it is, and if you really need it

Consumer champion Martyn James is looking into how airlines are treating passengers unfairly, with the biggest complaints suffered by passengers revealed

Consumer champion Martyn James has rounded up everything you need to know about payment holidays - including how to get one, how long they last and if they impact your credit file

Consumer rights expert Martyn James has pulled together this handy guide on all your refund and return rights so you don't get ripped off ahead of the busy Christmas season

Millions of people are experiencing money and mental health issues and tackling these problems can seem scary - consumer rights expert Martyn James is here to help you step-by-step

Martyn James is a leading consumer rights and in his latest column for The Mirror, he explains how you can drive down prices at the pumps and beat the rising cost of fuel

Consumer rights expert Martyn James explains everything you need to know if you've been told your job is at risk, or if you're in the process of being made redundant

Consumer rights expert Martyn James explains all the pitfalls to be aware of if you're planning on hiring a car - and how to complain so you're back in the driving seat

Ofgem has just announced its energy price cap will fall again to £1,923 for the average bill from October 2023 - here is everything you need to know about your bills