24 February 2024 , 11:00
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Brits love nothing more than a trip to the pub - but one family's birthday bash has ended up in a brutal row with the owners.
The Cowshed at Hucknall, located in Nottinghamshire, has an impressive 4.8 star rating on Google - with punters raving about their 'amazing' food and 'efficient' service. But one woman named Jo had rather contrasting opinions on the revenue, after visiting for her sister-in-law's 50th birthday in 2020.
She claimed her group had racked up an eye-watering bill of £700 on pizza and drinks, but were forced to cut their celebrations short after staff 'with awful attitude' asked them to leave for being too drunk and rowdy. However - the pub has slammed Jo's Facebook review, providing their versions of events.
Taking to Facebook back in 2020, Jo berated the pub and said she had 'never been spoken in such a way'. "Maybe they should open reviews [on their website]," she added. "Yes, our family member was sick and YES WE CLEANED IT UP - so no members of staff were affected by this."
Jo continued: "Maybe a course for your staff in customer service wouldn't go amiss. Rude staff huffing and puffing because they had a large round to bring out."
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But the pub, which also has a five star rating on TripAdvisor, didn't let the argument go cold. "Hi Jo, thanks for reaching out!" they said on Facebook. "We love feedback, whether it be positive or negative, we especially love feedback like this so others can see the type of people we have to deal with sometimes."
Jo left a scathing review - but pub owners were quick to reply (Daily Star)Want to avoid the doom and gloom? Get the latest positive news sent straight to your inbox with our Bright Stuff newsletter
Firstly, the restaurant team argued that Jo hadn't spent the amount of money she claimed she did. To spend that amount of money they would have had to have ordered 39 of their most expensive pizzas and 57 of their most expensive drinks.
The Cowshed continued: "You ordered nowhere near this, Jo... not even close. What you and your party spent, Jo, was a far more realistic and believable £280 (£225 on 5 rounds of drinks and £55 on 8 pizzas)."
Then it got a little brutal. The pub added: "You all acted like belligerent, entitled little toddlers from the moment you walked through our gates. At 4:30pm you showed up with the tables you wanted already taken, but not to worry, we shuffled other customers about at your request in order to accommodate you.
"Then you proceeded to pull our light fittings loose off our boundary fence in order to hang your birthday decor. We cleaned up all the smashed pint glasses you broke and birthday cake you dropped and smeared all over our tables and benches, and tolerated the many loud family rows you were having with each other."
The pub didn't hold back... (Daily Star)The group also supposedly treated The Cowshed's staff like "personal servants." It wrote: "Clicking your fingers, shouting, swearing and barking your orders at [staff], to the point one was almost in tears and refused to deal with you any more."
But it didn't stop there. He also claimed the group refused to abide by social distancing rules at the time, during the coronavirus pandemic. The pub concluded: "Then, for your party's grand finale, the gentleman in the blue shirt headed into our bar from outside and decided to vomit everywhere but the toilet.
"Our staff stepped into to help, but you demanded to 'deal with the situation' and rather than clean up the mess, proceeded to smear it over an even wider area with our mop, whilst... once again, being loud, rude, sticking your hand in our staff's faces and shouting over anybody who was trying to communicate with you or help.
"Don't worry, the staff member that you nearly had in tears earlier on cleaned it up for you. So now consider this your official barring... don't you or your group ever set foot through our doors again." The interaction went viral on Facebook thanks to the restaurant's no nonsense reply. One person simply said: "Congratulations Cowshed! You have won the internet today!"
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Do you think the pub was right to respond so bluntly? Let us know your thoughts in the comments section below