Man had to 'wander the streets looking through bins' for missing Evri delivery

16 January 2023 , 01:39

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The Labour councillor was left perplexed when his new blazer failed to arrive (Image: NCJ Media)

A Newcastle councillor has said he was forced to wander the streets and hunt through bins in search of his parcel after Evri failed to deliver it to his home address.

Kenton Councillor Stephen Lambert of Kenton had purchased a blazer in the January sales and patiently waited for its delivery, but it never arrived.

It was instead marked as delivered to a back lane a few streets away from his house.

Coun Lambert told Chronicle Live: "[Evri] claimed that they had delivered it, but according to the map which they use to prove they delivered it, it was dumped in a back lane and I'm having a right carry on trying to get some sort of recourse on this."

Councillor Stephen Lambert had to rifle through bins to try and find his parcel (NCJ Media)

The Labour councillor explained he was notified by Evri on Sunday, January 8, that the item would be delivered between 3.30pm and 5.30pm that day.

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He stayed at home to wait for the delivery to arrive, but "no van turned up and nobody delivered any parcel," he said.

When Cllr Lambert checked the tracking information for his parcel, he found that it had been marked as delivered at 4.41pm, and the "verified GPS location" showed that the parcel had been taken to the middle of a nearby avenue.

There was also no accompanying photo to show the parcel's location. Instead, a black box appeared in the section where a delivery photo should have been uploaded.

Cllr Lambert, from Gosforth, said: "I went out that night looking for it. I went down the back lane and was looking inside all the bins in case it had been put there, but I couldn't find it."

The councillor claimed that while he was out looking for the jacket he had ordered, he found a parcel which was addressed to his neighbour. However, his parcel was still missing.

Cllr Lambert says other residents have experienced issues with the delivery company, formerly known as 'Hermes'

He added he wasn't the only resident to report an issue with the delivery company, and claimed residents had complained about "parcels being left in inappropriate places", including footpaths and the wrong property address.

He added: "What I've found really puzzling is that the van has gone up a back lane where there are no houses. It's offices there."

A spokesperson for Evri said: "We have been in touch with Cllr Stephen Lambert to apologise as his parcel appears to be missing in our network after having been incorrectly scanned. We have offered him a goodwill gesture of £90 and advised him to contact his retailer to request a refund or replacement. In the meantime, we are continuing a search."

Nicole Goodwin