UK's 'worst' broadband providers exposed - is your supplier bottom of the list?
The latest broadband stats from Ofcom are out which reveal who is performing well and which firms could do with improving. These figures are released a various points throughout the year and it seems some providers are doing far better than others.
So who is the top dog and who needs to up their game?
Coming bottom of the pile for broadband moans is Virgin Media with the popular provider scoring 32 complaints per 100,000 - that's considerably worse than any other supplier.
"Virgin Media was the most complained about broadband, landline and pay-TV provider, seeing significant rises across all these areas from the previous quarter," Ofcom explained.
"Customers’ complaints were mainly driven by how their complaints were being handled."
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Next up it's NOW Broadband with 18 complaints (per 100,00) and TalkTalk with 15 complaints (per 100,000).
If you want the broadband provider with the least issues then it seems Sky is a good option with the popular supplier scoring just 5 complaints (per 100,000), this is followed by EE and then BT who both scored below the average.
Worst UK broadband (OFCOM)Along with broadband, Ofcom has also rated firms for their pay-TV offerings and once again its Virgin Media falling behind the pack.
The company scored 20 complaints (per 100,000) which is way higher than TalkTalk's one complaint (per 100,000). Sky came second for telly with two complaints (per 100,000).
Sky also performed well when it comes to landline and mobile complaints coming top in both categories.
"Sky again generated the fewest complaints per 100,000 subscribers in both broadband and landline," Ofcom confirmed.
Overall it's been a great few months for providers with customer moans growing across the industry.
"In the quarter from July to September 2023 (Q3 2023), complaints to Ofcom rose slightly from the previous quarter (Q2 2023: April to June 2023)," Ofcom confirmed.
"Complaints about landline, fixed broadband and pay-TV all rose from the previous quarter while mobile pay-monthly remained at similar levels."
Speaking about the stats a Virgin Media O2 spokesperson said: “Our number one priority is to provide an excellent service to our customers, and we accept that the rise in complaints in the third quarter falls far short of our expectations.
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“As Ofcom acknowledges, the rise is largely due to its investigation announcement in July which subsequently generated a higher number of complaints than would ordinarily be expected. However, it should be noted that overall complaints about Virgin Media and O2 products still represent a very small proportion of our customer base.
“As well as engaging fully with Ofcom’s ongoing investigation, we are investing in every area of our business to give our customers the best possible experience, with a real focus on resolving any issues at the first time of getting in touch and making it easier for them to get support when they need it.”
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