EE and Vodafone warning - you may lose WhatsApp and Gmail access this month
A major change is coming to the UK's mobile infrastructure and it could leave some without access to key services like WhatsApp, Gmail and even the internet. The worrying change is all down to the ageing 3G signals - that have been powering devices for over 15 years - being switched off to make room for more advanced and much faster 4G and 5G services.
Although most new phones are fully 4G and 5G ready, new research from the team at Uswitch suggests that around 2.7 million UK consumers could still be using older 3G-powered devices.
That means when the switch-off takes place, their phones will no longer be able to connect to data services. Although calls and SMS messages will still work, anything that uses the web - such as WhatsApp, Gmail and browsing the internet - won't be available.
The first networks to make the change are EE and Vodafone with these providers confirming that they will begin hitting the 3G off button from this month. Three and O2 will follow at a later date.
Those who are concerned or are vulnerable might be able to get help from their provider so it's worth checking now to see if your device is 4G or 5G ready so you are ahead of the game when things are powered down.
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Uswitch says If you're registered as a vulnerable customer and need extra support, you can call Vodafone’s dedicated team free on 191. EE is also sharing simple tips to get ready for the 3G switch-off on its website. Customers can visit their local EE store or call 150 to speak to an advisor who'll be able to help.
According to the latest data, Elderly mobile users may be more likely to be affected, with nearly a quarter (24%) of people aged 75+ not being sure if their phone is 4G or 5G ready, and a further 7% saying they still use a 3G handset.
Speaking about the changes, Ernest Doku, telecoms expert at Uswitch.com , said: “The 3G switch off will ultimately free up the ‘network spectrum’ for 4G and 5G - an important way to ensure our networks can cope with increasing demand as our digital lives continue to grow.
“While for the vast majority of phone users, this isn’t something to worry about - it’s important to be aware this change is coming, especially for those concerned about older relatives who may rely on older handsets.
“Check your device settings and make sure your phone is 4G or 5G ready. It’s important to make sure no one is left behind.”
What is the difference between 3G, 4G and 5G?
3G was first launched all the way back in 2003 and made phones a lot more useful with access to the internet whilst on the move. However, 3G technology is only capable of producing speeds of around 5Mbps which is nowhere near fast enough for today's needs.
4G is able to boost downloads to around 70Mbps which is easily good enough to stream content and post videos to social media. 5G takes this a step further with it not only faster but also able to cope with more devices connecting at the same time. This makes it perfect for busy stations or people-packed stadiums.
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