TUI customers' food poisoning torment ruined four-star Lanzarote New Year trip

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The friends all fell ill after contracting food poisoning during a holiday in Lanzarote (Image: handout)
The friends all fell ill after contracting food poisoning during a holiday in Lanzarote (Image: handout)

A group of angry TUI customers have spoken of their food poisoning torment which they say completely wrecked their New Year stay at a four-star Lanzarote hotel.

Kazimierz Kurowski and Nicola Kurowska, 40, and their friends John and Joann Williams, booked an all inclusive holiday to Hotel Rio Playa Blanca.

But after handing over £3,000 for the holiday, it quickly turned to disaster when they fell ill just days after arriving.

A TUI spokesperson said the firm are now investigating.

The claims come after 83 holidaymakers were awarded £232,000 after claiming they had fallen ill due to the food while staying at the four-star hotel, also known as the Holiday Village resort, in 2019.

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TUI customers' food poisoning torment ruined four-star Lanzarote New Year tripA number of guests have reported illness after staying at thew Hotel Rio Playa Blanca (Hotel Rio Blanca)

Guests complained of poor hygiene standards at the hotel and sued travel agency TUI for compensation.

Kazimierz, from Wallsend, said: "We flew in and we were all inclusive so went to the restaurant and all came down with food poisoning.

"John was sick for 15 hours with sickness and diarrhoea. I have never been ill like it in my life for more than a day and a half."

Kazimierz claims the standard of the food was not up to scratch, ChronicleLive report.

He added: "The hygiene was disgusting and the food was lukewarm. On the first day I got a fried egg, which I normally like quite runny but this was snotty and cold on the plate. It was stone cold.

Kazimierz said they were planning to attend a New Year's Eve gala party but were unable to go because they were unwell.

He added: "We came here to celebrate New Year and ended up lying in bed ill."

The group flew back to the UK on New Year's Day and are going to visit the doctor for tests.

Kazimierz said: "My wife was feeling unwell still when we got home and had to go to Cramlington Accident and Emergency. They sent her home saying she had food poisoning.

"We are both hoping to go to the doctor for tests this week."

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The Holiday Village, also known as the Rio Playa Blanca hotel, is described as having all the essentials rolled into one pristine package, and a "win-win for families" on TUI's website..

It has three restaurants and three bars under the All Inclusive banner and is said to be just a 10-minute walk from the beach.

TUI said that since November 2022, only a small number of TUI customers reported illness at the hotel, and the hotel has undertaken a full hygiene check with an external company, with no major issues raised.

A TUI spokeswoman said: "We are really concerned to hear about this family’s experience, and we’d like to reassure customers that situations like this are extremely rare.

"We are now investigating with the hotel as we have very few reports of TUI customers being ill. A full external audit has also taken place, with no major concerns raised.

"As the family booked through a third party travel agent, we have been in touch with them to explain how to process the group’s complaint."

Kali Lindsay

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15.07.2024, 17:44 • Investigation