Major update for 3.5million energy customers as supplier closes down for good

12 October 2023 , 09:51

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SSE Energy Service has completed the transfer of its customers over to OVO Energy (Image: Bloomberg via Getty Images)

SSE Energy Service will be closing down for good this month after switching 3.5million customers over to a new provider.

In an update posted to SSE Energy Service's website, the energy supplier confirmed that all customers have now been switched over to OVO Energy which bought the supplier in 2020.

With the transfer complete, the SSE Energy Service brand will now close down with all former customers having their gas and electricity managed by OVO Energy instead. SSE confirmed that its website would be "switched off" completely by the end of this month.

The statement posted on SSE's website read: "We've now successfully moved SSE Energy Services to the OVO brand following the sale of SSE Energy Services to OVO Energy in 2020. This website will be switched off towards the end of October 2023."

Former customers of SSE Energy Services should have received their new OVO Energy account number in their welcome email.

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If you have only just been switched over to OVO, you should receive your final SSE energy bill soon and your welcome email for OVO - this will include all the new information you need for your new account including your account number and link to get your online account opened.

The energy retailer announced in September 2019 that it had agreed a deal to purchase the domestic arm of SSE for £500million. The deal was completed in January 2020 and OVO took on all of SSE's 3.5 million customers. At the time the move made the OVO Group one of the UK's biggest suppliers with over 5million customers.

However, the transition of customers over the last three years has not come with its bumps. During the move, OVO customers who had previously under SSE reported receiving energy bills as high as £50,000.

At the time, OVO confirmed that a "handful of customers" were receiving large energy bill projections but had put a team in place to work on these issues before they reach the customer.

An OVO spokesperson at the time said: ""We have processed millions of successful [SSE] migrations to date, but we’re aware of a small handful of customers receiving large projections. To resolve this, our teams have set up an extra control to check for large bills to make sure we identify them, and fix them, before they’re sent to customers.”

Ruby Flanagan