28 February 2024 , 13:29
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Users of satellite TV service DirectTV are continuing to report connection problems as the issue stretches into its second day.
Dozens of the streaming service subscribers have complained online that they cannot view some of their TV channels.
The cities with the most reported outages, according to DownDetector, are Las Vegas, Miami, Minneapolis, Seattle, Chicago, Colorado Springs, Los Angeles, Cincinnati and Sacramento.
Explaining the issues from yesterday, a spokesperson explained the fault lay with a "satellite positioning issue." They wrote on X, formerly Twitter: "Some satellite customers are temporarily unable to watch HD channels because of a satellite positioning issue. We apologise for the inconvenience and appreciate our customers’ patience while we work to bring the satellite back online."
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Frustrated customers are struggling to watch TV (Getty Images)Describing how customers could still, watch TV, a spokesperson for the service posted on X, formerly Twitter, wrote:"In the meantime, satellite customers can watch their programming through the DIRECTV app on mobile devices and connected TVs, or by activating SignalSaver via an internet connection on a capable set-top box. http://bit.ly/SignalSaver"
But for some this won't be an option. Responding to the service's update, one X user wrote: "Hey DIRECTV not everyone has a high speed internet connection in their home and are able to do your "signal saver" or whatever you call it. People in rural areas RELY on satellite TV!"
Some frustrated customers pledged to leave DirectTV. One wrote: "I've been with Directv since 2001 and this is the year that I am moving on. It's been a good run. Between channels being out like this or contract disputes and wanting me to go on a 24 month contract for upgraded equipment it's time to cancel and look elsewhere."
Responding, DirectTV wrote: "Hi, Nothing to see here. We appreciate you sticking with us for 23 years, and we don't want to see you go. We understand that this situation has caused you inconvenience, and for that, we extend our apologies."
A further statement specified: "Some DIRECTV via Satellite customers are experiencing error code 771 on multiple local and national channels. We're aware and working to resolve."
According to DownDetector 86 per cent of those reporting issues have their server connection effected. Ten per cent reported issues with video streaming.
Another social media user wrote: "I've been with Direct tv since approx 2000, thru contracts and terrible customer service and price increases, it's time too call another provider, since ATT took over its been horrible, whoever that's in charge at direct or ATT should move on!"