23 February 2024 , 15:14
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UK holidaymakers have been sent a warning over a new £12 check-in fee introduced by a popular airline.
Wizz Air has started charging people if they choose to check in at the airport instead of doing it online. A man shared his shock on TikTok after he had to pay £40 at the airport because he didn't check in online. He warned others: "Just to make anybody aware who is flying with Wizz Air, should you choose to use the check-in at airport function, and not the online function, due to it giving you a charge for the website, you'll be charged."
"There is check-in online or check-in at the airport, and it doesn't tell you about the fee, so when you get to the airport, they will charge you £41 for the privilege of getting your ticket." On its website, Wizz Air said: "Auto Check-in is available for all bookings. Just make sure to add the service for each person and each leg of their journey," reports Birmingham Live.
A spokesperson from Wizz Air said: "We aim to make our check-in process simple for passengers and we provide clear instructions via email on how to check-in to avoid charges. There are three options for check-in that passengers can choose from - free online check-in, auto check-in, or airport check-in.
"Online check-in is available from 30 days up to three hours before the scheduled departure time if you have purchased a seat during your booking. In case you have not purchased any seats with your booking, check-in will become available 24 hours before departure via the Wizz Air app or online.
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"Passengers can pay a small fee for auto check-in which will automatically check them in online. Passengers who want to check in at the airport can pre-book this service online for £11.50 or €13 per flight. Airport check-in without pre-booking costs £35.50 or €40.00."