02 October 2024 , 16:25
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Co-operative Bank’s mobile app and online banking are down, driving customers to vent frustration on social media.
There has been a surge in outages reported to the DownDetector tracking website since shortly after 1.30pm today.
Nigel Roberts took to X to complain that he ‘can’t log in to either’ Co-op Banks’ mobile app or online banking.
Another customer, Chris Weldon, posted: ‘Why is the mobile app unavailable again. Just get a message “Something’s not right. You’ve been logged our for security reasons”? Tried both my fingerprint and logging in via my pin code and neither work.’
The bank apologised to customers complaining on social media, saying: ‘We are looking into this issue, and are working hard to resolve this issue.’
Metro has contacted Co-operative Bank for comment.