15 March 2024 , 18:14
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Just Eat has apologised to customers after tech issues left the app unavailable as people face a frustrating evening.
App Down Detector has shown a huge spike in the number of people reporting issues using the app so far tonight. The issue seems to have started at around 5pm.
Responding to several people reporting issues, JustEat said: "Hey! We're experiencing some tech issues at the moment. We're working really hard to fix them, so keep an eye out!"
One user on X said: “JustEat down and can't order from the co-op. The end in neigh”. Another replied: "Guys, @JustEatUK seems to be down takeaways can’t accept orders!! #justeatdown #justeat”.
Another said: "...experiencing difficulties with ordering online……keep getting told can’t check out as guest even though I’m signed in to my account."
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It is unknown what has caused the temporary issues.
Last month Just Eat said it expects to see a jump profits, driven by its "strong momentum" in the UK and Ireland. Despite a 6% drop in total orders for the year, revenues fell by only 1% to 1. 31 billion (£1.12 billion) due to increased food prices. The group also reported a jump in core earnings in the region to 135 million (£115. 4 million) from 23 million (£19.7 million) the previous year, thanks to more efficient delivery processes.
Overall, the company's core adjusted earnings came in "ahead of guidance" at 324 million for the year. It has informed shareholders that it anticipates this figure to reach 450 million in 2024. Jitse Groen, JustEat’s CEO, said: "Our enhanced profitability resulted in reaching the critical milestone of returning to positive free cash flow in the second half of 2023.
"Overall, the business is in a strong position to capture further improvement to our topline performance, adjusted ebitda and free cash flow in 2024."
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