03 December 2023 , 20:29
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If you've encountered the Fortnite 'sorry you are visiting our service too frequently' message when trying to log in, or an error saying there was a timeout utilising the database, here's what they mean and how to get around them.
Fortnite Chapter 4 was capped off with something entirely different – a throwback to the highlights of Chapter 1's seasons, dubbed Fortnite OG. It came to an end with the first Fortnite live event we've had since 2022's The Fracture, including an in-game Eminem concert. Fortnite's The Big Bang event ushered in Chapter 5, and while servers are back up and players can hop in, some might be getting unexpected error messages.
The Fortnite 'sorry you are visiting our service too frequently' is popping up alongside another that reads 'sorry, there was a timeout utilizing the database'. This is actually an Epic Games Launcher issue, so will be plaguing players trying to login to Fortnite, as well as other Epic Games. So you're not alone, if that helps. Which I'm sure it doesn't. But what will help is telling you why you're getting the Forntie 'sorry you are visiting our service too frequently' and 'sorry, there was a timeout utilizing the database' messages and what you can do to fix the issue.
Fortnite 'sorry you are visiting our service too frequently'
The Fortnite 'sorry you are visiting our service too frequently' message is a pretty standard one caused when there are too many login attempts from a single IP address. Its purpose is to combat DDOS attacks and hacking attempts, but can stop perfectly innocent logins during largescale in-game events, or in places like businesses, schools, or any place with a large capacity on a shared IP essentially.
Aside from simply waiting it out (hats off if you can sit out on the first day of Chapter 5) there are some workarounds you can try for the Fortnite 'sorry you are visiting our service too frequently' error message. Unless of course, you are actually trying to log in from a business, or school (shame on you!). All of the advice comes straight from Epic Games' marketing lead, Kendall Smith, who swooped to the rescue on an old reddit post specifically asking about the Fortnite 'sorry you are visiting our service too frequently' message four years ago.
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- Make sure your Wi-Fi connection is secure and not public
- Turn off your VPN
- Disable bots or scripts that make calls to Fortnite services
- Log out completely and log in on a different device
- Log in to an alternate account
- Make sure your login details are correct
The Epic Launcher doesn't support VPN so if you use one, it's likely you'll get this message more frequently than players who don't use a VPN. Third-party bots or scripts are blocked by Epic, so you'll have to disable these so you're not immediately flagged and blocked. And logging in a different device, or using an alt, may help so that the client doesn't think there are multiple simultaneous login attempts.
Fortnite 'sorry, there was a timeout utilizing the database'
The Fortnite 'sorry, there was a timeout utilizing the database' error message is generally prompted when there are network issues, or when the client can't retrieve the data it needs from the database. Here are some potential fixes:
- Make sure your login details are correct
- Clear your browser cache
- Use a wired connection if Wi-Fi is unstable
- Temporarily disable firewalls (re-enable if fixed and add Epic products to exceptions)
That should take care of your Fortnite 'sorry you are visiting our service too frequently' and Fortnite 'sorry, there was a timeout utilizing the database' messages, but you can always sit out on the Chapter 5 launch if you're not desperate to get in and prefer to wait for the hubbub to die down.