02 May 2023 , 11:44
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A KFC diner was "really annoyed" to discover a spider in his chicken wrap.
Luke Hatherall now intends to boycott the fast-food restaurant in Newport, south Wales, following the grim find on Friday afternoon.
The 22-year-old man was about to tuck into his meal when he saw the arachnid.
"That KFC is disgusting in general and shouldn’t be able to stay open," Mr Hatherall said.
"The manager didn’t seem to care at all, offered me a refund of course but the way they acted was as if it happens all the time."
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KFC says it is unsure how the creepy-crawly got into the wrap.
The man had ordered the treat from the KFC in central Newport (Luke Hatherall/WALES NEWS SERVICE)But Mr Hatherall, who used to visit the branch frequently, told South Wales Argus: "It really annoyed me. I won’t be going again this was the last straw.
"It’s always disgusting in there, guess its no wonder I found a spider in there. I’m very unhappy.
"I’m not really one to complain about this kind of thing, but the reaction from the staff has really annoyed me, they didn’t seem to care at all."
The KFC in Friars Walk Shopping Centre in central Newport was recently inspected by food hygiene officers on February 3, 2023.
Officers gave the store a food hygiene rating of two, meaning improvement is necessary. Five is the highest rating whilst zero is the lowest.
KFC is the world's second-largest restaurant chain (NurPhoto via Getty Images)A spokesman for KFC said: "We’re sorry to hear this guest was put off their meal - we have very strict processes in place to ensure the quality and hygiene of all our restaurants so we’re not sure how this happened.
“That said, this wasn’t a great experience, so our guest has received a full refund.
"We haven’t received any other similar complaints, but we always encourage guests to get in touch with our Care Squad when things don’t go to plan so we can help make it right."