12 January 2023 , 15:02
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Millions of Virgin Mobile customers will be moved over to O2 in the coming months as part of a huge shake-up.
It comes after the two telecoms giants completed a mega £31billion merger in June 2021.
Virgin Mobile customers will be switched to O2 in stages with the first people to transfer across from March 2023.
The first letters detailing the changes will be sent out from next month.
When you receive your letter, it will explain details of your new plan and when you will move over.
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The letter should give you at least 30 days’ notice and Virgin O2 expects to have everyone transferred over by the end of 2023.
Virgin Mobile customers will be migrated across by the end of 2023 (NurPhoto via Getty Images)Customers will move to a 30 day rolling contract when they transition to O2 – regardless of whether they are already tied into a contract with Virgin.
You will be able to choose a new O2 contract if you wish.
But no customers will see the cost of their plan rise following the switch, the mobile network said - and some people will see their allowances increases.
For example, some customers will get unlimited texts and voice calls, and either double the data or unlimited data for the same amount.
Virgin Mobile customers will also be able to use O2 Priority, where you can get early access to concert tickets and enjoy freebies including Greggs.
But one perk you won't be able to use once you've moved to O2, is the ability to rollover data each month.
The Mirror has asked Virgin O2 if customers who are in mid-contract will see the length of their deal stay the same, and we'll update this article when we know more.
For those on a 30-day rolling contract with Virgin Mobile, we're checking if you'll be moved across to a similar rolling deal.
If you’re being switched to O2, you won’t need to do anything as you’ll be automatically moved across.
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This means you won’t need to change your SIM or do anything with your handset.
The entire Virgin Mobile base transferred over to using the O2 network at the end of last year – so all data, voice and text traffic is already using the O2 connectivity.
Virgin Media O2 chief commercial officer Gareth Turpin said: “This is a major milestone moment for Virgin Media O2 as our Virgin Mobile customers start moving over to O2 plans, receiving added value and benefits on top.
“Our teams will guide customers through every step of the migration, and we’re laser-focused on making sure this all occurs in the most hassle-free way possible.
“With all of our mobile brands now powered by the award-winning O2 network, we are making fantastic progress in our integration plans while continuing to deliver a range of knockout mobile services that cater for all needs.”