06 November 2023 , 23:11
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An Asda worker who dug into his own pocket and paid for a customer's baby formula has been praised for "going above and beyond" to help shoppers.
Dad-of-two Terry Clark, 63, has become a popular figure at the Ellesmere Port store, especially during his time as a safety marshal in the Covid pandemic. Customers told of Terry's "heart of gold" and how he is a "lovely man".
And one customer was so touched by his kindness when he paid for her baby milk that she thanked him on the Pride in the Port Facebook group. But Terry, who has worked at the store for three years, humbly said: "Kindness costs nothing, I think everyone should help someone. I'd give my time to anyone as they may be a time when you need them to help you. I love my customers, I really do. They are lovely people. I love helping them and have a good rapport with them."
Terry, who is married to Louise and they have two children, Sofia, 16, and Ellis, 14, told CheshireLive: "I was at the front of the store as a Covid marshal and I used to greet everyone coming in and also sanitise all the baskets. I loved it and I used to make people laugh too. I've still got hundreds of pensioners that remember me from the front. They no longer see me as someone who works for Asda, but as a friend."
Terry's kindness extends to helping an elderly customer every Tuesday by packing her shopping and assisting her to her taxi. Adele Dybacz, the store's community champion, said: "Nobody has a bad word to say about Terry, customers and colleagues alike. He would, and does, go above and beyond everyday for absolutely anyone. He's a very respected and valued member of the front end service team."
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Caroline Harvey, the customer trading manager who nominated Terry for an Asda service superstar award, said: "Terry is one of the best colleagues we could wish for. He is a credit to our store and this act proves how he goes above and beyond for our customers every day."
Terry's wife Sofia has recently started working part-time at the same Asda store.
* An AI tool was used to add an extra layer to the editing process for this story. You can report any errors to [email protected]